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Customer & Program Management Assistant Manager

Customer & Program Management Assistant Manager

Min Aik Technology (M) Sdn BhdTaoYuan, Taiwan
30+ days ago
Job description

Accountable to

Managing Director / Operation Director

Job Mission

New product / technology phase in to the current plant.

Job Responsibilities

  • Lead & collaborate with cross-functional teams in project RFQ, new program introduction, product transfer, customer qualification, and ensure customer success throughout the entire program / product life cycle.
  • Work closely with the customer DE and SQE team to meet product requirements via DFM, time to qualification, and change qualification.
  • Lead a team and work with internal teams to address excursions, continuous customer quality improvement, and serve as the primary voice of customers to ensure customer satisfaction.
  • Develop strong and trusted relationships with customers through timely communications, understand customer needs and expectations, and advocate on the customers’ behalf.
  • Prepare executive reports and conduct regular executive reviews with the presence of top management and head of departments from relevant stakeholders.

Accountabilities & Authorities

  • Ensure the upgrading of the product.
  • In-line with company goal and phase in new program successfully.
  • Ensure the quality concern / problem is fixed at appropriate time frame.
  • Ensure the new program / new product / new technology phase in successfully.
  • Coordinate among MA group on global technical issue.
  • Supervise and approve personnel affairs under the supervision.

    • Competency – Knowledge & Skill

  • Must graduate in Science or Engineering related field.
  • Knowledgeable in GD&T, SPC, and Data Analytic.
  • Have minimum 3 years of experience in a customer facing role.
  • Have the ability to track and manage multiple programs from inception to implementation.
  • Good in communication, interpersonal skill, negotiation, and presentation.
  • Be willing to travel as needed (internationally and domestic).
  • Preferably with component / process knowledge (eg. Stamping, Machining, Injection Molding).
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    Program Manager • TaoYuan, Taiwan