Senior Associate, Business Development

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences .

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values :

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you'll do :

Merchant Communication and Strategy : Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.

Partner Engagement and Relationship Management : Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements.

Cross-Functional Coordination : Collaborate closely with various internal functions (e.g., marketing, supplier operations, customer service, finance) to maximize sales, ensure alignment, enhance operational efficiency, drive customer satisfaction and repeat business, and ensure accurate payment processing and risk mitigation.

Destination / Vertical Ownership : Effectively manage a designated destination and / or vertical by gathering key insights, establishing relationships with key stakeholders, and representing Klook within the destination / vertical.

What you'll need :

Bachelor’s degree, with 2 years above related working experience or the eCommerce industry (preferred).

Sales Techniques : Proficiency in various sales techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with prospective merchants and driving growth.

Pipeline Management : Experience in identifying potential clients or suppliers, maintaining relationships, and managing sales pipelines to drive business growth.

Customer Focus : Commitment to understanding customer needs, providing excellent service, and building attractive products / verticals which will drive customer satisfaction and loyalty.

Commercial mindset : Entrepreneurial spirit to connect all pieces together and grow business as a 'company' rather than an isolated BU. A fast learner with high degree of persistence and resourcefulness to get things done. Sensitive to real world trends and willing to experiment.

Business Acumen : Understanding of key business principles and metrics, as well as knowledge of the company's products / services and industry landscape, is important for effectively contributing to strategic planning and achieving business goals.

Cross-Functional Collaboration : Ability to collaborate with diverse teams and stakeholders to align strategies, optimize processes, and drive business objectives forward.

Teamwork and Communication : Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities.

Ownership Mentality : Taking ownership of tasks, projects, or initiatives, demonstrating accountability, and driving results to contribute to the overall success of the organization.