Talent.com
This job offer is not available in your country.
Account Manager

Account Manager

ExpeditorsTaipei, tw
5 days ago
Job description

Job Description

Major Duties and Responsibilities :

  • Strengthen relationships with existing accounts.
  • Penetrate organizational structure for accounts and develop relationships at all levels beyond main point of contact.
  • Understand customers’ business and strategy and our role with the customer.
  • Ensure customer satisfaction and follow up.
  • Communicate service issues to Department Managers / Supervisors.
  • Identify opportunities and grow business from existing house accounts.
  • Assist with collections when needed.
  • Manage client profiles and updates on the CRM
  • Build territory maps showing number of accounts located in each city
  • Fluent in EI systems and demos in order to provide technical updates to accounts
  • Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
  • Turn major business opportunities and proposals over to Sales and operational issues to Ops.
  • Management of Business Reviews
  • Continually seek improvement in procedures and services to create more efficient and cost-effective operations.
  • Assume lead responsibility for the efficient delivery of all (branch) services.
  • Ensure that a functioning and agreed upon invoicing - payment process is in place.

Account retention, Tactical responsibilities :

  • Maintain all account rates and tariffs. Keep rates fresh and manage yields on a monthly basis.Coordinate RFQ's and rate requests.
  • Ensure the branches file ATS and advise TLI number.
  • Distribute rate information as needed within the Expeditors network timely.
  • Provide clear instructions on operational requirements so that branches can construct their DLSOP's.
  • Ensure branches are maintaining / updating DLSOP's.
  • Make sure all Expeditors branches are aware of account key contacts in their location. Email distribution backed with quarterly conference calls are the preferred method.
  • Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
  • Establish and direct all reports required to evaluate Expeditors performance.
  • Establish target performance metrics with the account.
  • Insure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
  • If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
  • Assist with collections on past dues over 30 days.
  • Provide assistance in resolution of regional claims and disputes.
  • Set up Management reports to ensure global consistency and data integrity.
  • Account development, Strategic responsibilities :

  • Continually search for and implement cost savings for your client by improving processes and eliminating waste.
  • Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
  • Identify opportunities and keep team sell updated accordingly.
  • Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!
  • Account development, Tactical responsibilities :

  • Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
  • Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
  • Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account's organization.
  • Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (ie; decision maker, influencer, advocate, coach)
  • Ensure advanced notice of service irregularities
  • Qualifications

  • University or equivalent business qualifications
  • Minimum 3 years Expeditors’ or industry experience
  • Proven work experience in business development
  • Proficient in MS Office and CRM software
  • Ability to communicate up and down management hierarchy with equal effectiveness
  • Strong presentation skills and analytical skills
  • Proven problem solving and interpersonal skills
  • Fluent in English
  • Create a job alert for this search

    Account Manager • Taipei, tw

    Related jobs
    Technical Account Manager

    Technical Account Manager

    Amazon Web Services Taiwan LimitedTaipei City, TWN
    As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help our largest customers navigate the operational challe...Show moreLast updated: 30+ days ago
    Major Account Manager

    Major Account Manager

    Palo Alto NetworksTaipei, TPE, TW
    At Palo Alto Networks everything starts and ends with our mission : .Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and mo...Show moreLast updated: 17 days ago
    Account Manager, OEM

    Account Manager, OEM

    Rockwell AutomationTaipei, Taiwan
    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better e...Show moreLast updated: 17 days ago
    Account Manager-Entry

    Account Manager-Entry

    Trane TechnologiesTaipei, Taipei, Taiwan
    We offer competitive compensation and comprehensive benefits and programs.We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to ...Show moreLast updated: 30+ days ago
    Account Manager

    Account Manager

    Arrow Electronics Taiwan LtdTaipei City
    To prospect and expand business with new and existing OEM / ODM vendors in electronics component distribution industry.Be able to analyse vendor’s excess list, and consistently explore and fulfill sa...Show moreLast updated: 17 days ago
    Account Manager

    Account Manager

    BrenntagTaipei, Taiwan
    Builds and maintains relationships with customers and suppliers; enhance customers satisfaction level.New business development, market analysis, forecast management and pricing.Develop and implemen...Show moreLast updated: 30+ days ago
    Account Manager

    Account Manager

    CorningTaipei, TW
    The company built on breakthroughs.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our techn...Show moreLast updated: 30+ days ago
    Account Manager - Taiwan

    Account Manager - Taiwan

    BMC Software, Inc.: Taipei, : Taiwan
    At BMC trust is not just a word - it's a way of life!" .We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every sin...Show moreLast updated: 30+ days ago
    Account Manager

    Account Manager

    EdenredTaipei,Taiwan
    Take a step forward and let Edenred surprise you.Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the ...Show moreLast updated: 18 days ago
    Account Manager

    Account Manager

    TektronixTaipei, Taipei, Taiwan
    Join Tektronix Taiwan as the account manager driving growth in sales through joining our direct-sales team in Taiwan.In this position you will have the opportunity to drive the sales of direct-sale...Show moreLast updated: 30+ days ago
    ACCOUNT MANAGER IV

    ACCOUNT MANAGER IV

    TE ConnectivityTAIPEI, TW
    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. TE Connectivity's Account Management Teams...Show moreLast updated: 30+ days ago
    (Sr.) Account Manager

    (Sr.) Account Manager

    Rohde & SchwarzTaipei City, Taiwan
    Make ideas real - with the perfect job.Right now we have several job openings for you.Material Management and Logistics 9. Sales and Product Management 56.Students writing thesis (Bachelor / Masters...Show moreLast updated: 17 days ago
    Enterprise Account Manager

    Enterprise Account Manager

    NutanixTaipei, Taiwan
    Nutanix is looking for an Enterprise Account Manager in Taiwan.As an Enterprise Account Manager, you are responsible for selling Nutanix’s Products and Solutions through Channel Partners and intera...Show moreLast updated: 17 days ago
    Key Account Manager

    Key Account Manager

    GaldermaTaipei
    Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.We deliver an innovative, science-based portfolio of premium flagship brands and services that ...Show moreLast updated: 1 day ago
    • New!
    Key Account Manager

    Key Account Manager

    Materion Taiwan Co. Ltd.Taipei, TWN
    At Materion, everyone is included, respected and offered opportunity to grow.Deliver "top line" growth through sustained, profitable value-added sales and new business opportunities within named ac...Show moreLast updated: 14 hours ago
    Account Manager

    Account Manager

    Thermo Fisher ScientificTaipei, Taipei City, Taiwan
    Our Mission is to enable our customers to make the world healthier, cleaner and safer.Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, imp...Show moreLast updated: 17 days ago
    Key Account Manager

    Key Account Manager

    Axis CommunicationsTaipei, Taiwan
    The Key Account Manager is to explore new business opportunities and drive sales within a selected number of accounts in Taiwan. SI) with the highest revenue potential for long term;.Solution Partne...Show moreLast updated: 30+ days ago
    Account Manager

    Account Manager

    PROWEBCETaipei, Taiwan
    Faites un pas en avant et laissez-vous surprendre par Edenred.Chaque jour, nous fournissons des solutions innovantes pour améliorer la vie de millions de personnes, en connectant les employés, les ...Show moreLast updated: 4 days ago