OVERALL MISSION / PURPOSE
Provide technical support and application assistance to our customer in Taiwan on power products for Hyperscale and Enterprise products. Work with Customer sales on design-wins, act as liaison between Engineering,factory and customer.Build long term relation ship with customer to understand future needs and define future product specification and share with marketing to create new product generaltions, which meet broarder customer group forming Artesyn std. products. Manage customer opportunities and maximize product re-usage through standardization.
KEY RESULTS AREAS / DUTIES, RESPONSIBILITIES & TIME SPENT ON THE DUTY
1. Technical Account Management for C&S / Consumer for Taiwan ODMs
- Support Sales / Customer on product inquiries
- Provide assistance on liaison between DE and other internal groups and Enterprise, OEM.ODM accounts
- Solve technical / application issues
- Support Enterprise and ODM's at requested Co-tests
- Act as liaison between Customer and Artesyn XiAn test center and internal teams
2. Design-Win activities at Taiwan ODMs
Support Sales to achieve design wins through technical expertiese and regular roadmap updatesDefine standard product specification based on platform feedback from Enterprise / ODMs and work with Marketing on possible developements3. PSG activities
Identify if it is RMA case or NDFSupport Customer on RMA activitiesAct as liaison between Customer and Artesyn factory PSG team and track activities for timely closure4. Internal Training Activities
Based on gathered application experience, build training material or lesson learned and share with internal teamPrepare annual team training material for important topics benificial to FAE / DE groupCreate Quarterly tailored updates for customers on AE products and MKT technologiesGuide, support and supervise other AE team members to meet corperate target5. Industry knowledge
Survey C&S and Hyperscale market trends and share with AEI internal groupsUse knowledge to prepare better PPT for promoting AEI productsUse knowledge to define standard product feature set and specification and work with marketing.JOB SPECIFICATION / COMPETENCY REQUIRED
1. Knowledge
5+ years’ design / application / test experience in power supplyPMBus / SMBus debuggingSchematic. CAD. Etc.Account / Task managementOffice2. Skills
Manage ODM accounts & TasksTechnical PPT generation and presentationScope & specification definitionChinese & English speakingGood social and communication3. Abilities & Behavior
Self-drivenTeam oriented work attitudeAnalaytical, logical comprehantionDiligent work attitudePositive attitude for new challenges