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TW_ Customer Logistic Service Advisor (智慧交通移動售後服務市場部)
Bosch GroupTaipei, Taiwan30+ days ago
Job descriptionCompany Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. 博世集團於1990 年開始在台灣營運,2006年10月整合台灣地區各事業單位,成立在台事業總部,命名為台灣羅伯特博世股份有限公司.自此即開始為在地客戶提供提升其生活品質的產品與服務.由於我們持續不斷的投資及發展,目前博世在台有三個分公司以及四個研發中心.博世在台提供的產品包含汽車原廠零件,汽車零件售後服務,電動自行車系統,傳動與控制系統,安防通訊系統,熱能產品,電動工具,家電產品以及微機電感測器等. 在台灣,博世同時也致力於履行企業社會責任,長期投入在道路安全,環境保護及社會關懷之重點領域.在2013年,台灣博世展開長期的[博世成就愛]社會公益計畫,並舉辦了數場提倡摩托車道路安全的校園宣導活動,同時也與台灣社會大眾分享了博世低碳最佳範例為環保盡一份心力. 台灣博世身為全球科技與服務之領導廠商博世集團旗下的一員.博世集團的策略性目標是藉由創新實現互聯生活,在全球透過創新及激發熱情的產品與服務,提升人們的生活品質.簡言之,博世期許能[以科技成就生活之美 ]. Job Description The SLC function is a direct contact window to customer to manage Sales Logistics & Customer Supply Chain Services in Taiwan Daily management of customer requirements (internal & external) for order to cash process, for IAM / OES parts business (including interfaces with all necessary departments). Interface to multiple internal cross functions to execute as Go-To-Market key contact window for customer service and customer satisfaction - Responsible for order management from order entry to delivery completion to achieve a speedy and efficient order flow. - Work independently as all logistic contact window to customers. - Delivery status, customer payment and transportation follow up. - Monitor and coordinate customer claims / goods return handling and timely closure - SAP system key use. Coordinator for system optimization. - Take care of business requirements, including customer order system (BCP) - Support related internal business process setup or optimization - Special projects / assignments or ad-hoc tasks will be assigned accordingly - Business Reporting - Operation Excellence KPI management, eg. CBL (customer backlog), material phase out topic etc. Qualifications Bachelor degree or above in logistic management - Minimum 2 years working experience in the relevant industries - Strong team player, pro-active, flexible, self-motivated, willing to take additional responsibilities, entrepreneurship, ability to influence, able to work under pressure, analytical and intellectual competency - Good written and verbal communication skills (Mandarin, Taiwanese and English), strong organizational communication skills - SAP knowledge & experience, key user experience is preferred - Advance Excel and PPT skills
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Customer Service • Taipei, Taiwan