CS - HMI Technical Support Engineer - Hsinchu

Knowledge:
Understand the working principle of e-beam and be able to apply its principle knowledge on the machine

Skill:
Lands requirements on performance, diagnostics and usability covering multiple competencies and use-cases in early phases of product design
Provide solutions based on existing data and identify problems

Behavior:
Proactive and dedicated to problem solving, able to break down problems and resolve practical issues with logistics units.

Technical:
Independent and knowledgeable about a large amount of information integration, handling different technical support CS
Integrate and coordinate technical issues with back-end services and tracking
Technically mature within primary competency, growing expertise in sub-competencies. Experienced escalation handler in primary competency, able to support most escalations within primary competency.
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Key Responsibility
•100% (Execution) – >90% (Interpretation)

•Responsible for SBI or NPI or MBI 1st line problem solving •As a expert in a certain technology•Consolidate issues and resolve issues jointly with GSC/DE follow process•Ensure machine Uptime and tracking in each district •Independently GSC / DE special action item.•Estimate plan and consolidate clarify issue.

Personality:

•High autonomy•E-beam Certain Skill

Business Impact:

•Travel Site Region

Others:

•Good Communication (in Chinese/English) skills

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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