CIL PL- Customer Issue List PL

Context

Handle Most critical / customer focus issue lists for whole Taiwan region and whom need to advanced level in

technical aspect(cross all cluster), professional level in project handling. In order to cooperate with CS Central

Customer PCM / Focus Manager / CS Central CFL.

Drive & shape CIL with solution as key deliverable. Whom will need to represent CS Central to do

internal / external-customer on CIL progress delivery.

Additionally, CIL PL facilitating TW EUV segment daily OP (site & director level) for cross site status update and

sharing. And enabler from E2E to boost up site frequent hit structural issue struggle into IRM resolution process

Requirements

• General and broad technical knowledge for all cluster-for technical probing and decision making.
• Balance stakeholder and high quality decision making to make best win-win way forward for customer / product.
• Project handling skill and professional communication skill.
• Site Issue intake detail technical / business impact alignment meeting- 4hrs per week
• Weekly CIL intake & alignment meeting with each site focus manager- 1hr+( 4hr preparation / weekly)
• Weekly CE Central CFL Technical issue discussion meeting- 2hrs per week (minimum)
• Site Customer management call-CIL progress update- 3hrs per week
• Focus team call-MOR CIL progress update – 1hr per month
• Irregular : (Case base)- ad Hoc CIL alignment meeting) with CFL / Fucus manager

Responsibilities

1. Gate keeper for CIL intake quality from local site.

2. Sharping clear problem / impact / help request / possible business gain together with focus manager & site technical

expert.

3. Coordinate and Connect cross competency complex issue to come up with condense / sharp technical story.

4. Manage & connect customer temperature together with CFL / PCM / Focus manager.

5. Host CIL internal intake / progress alignment meeting.

6. Taiwan ASML Internal / focus meeting MRO progress update and do customer communication on progress.

7. Ensure and de-bottle neck CIL item will timely manner delivery plan and if there’s hiccup happen will need to make mitigation plan.

8. Cascade CIL solution delivery together with E2E and deploy to whole Taiwan fleet machines.

9. Facilitating TW EUV All Site Daily OP meeting and connect / dispatch site frequent structural issue hitter to E2E to boost up Structural Issue Resolution .

10. Service action maturation- 4022 to SERV project owner.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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