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Client Service Supervisor
Crane Worldwide Logistics
Taipei City, TW
19 days ago
Job description
Supervises the work of a team of client service specialists
Directs workflow and monitors workload to ensure client inquiries are addressed promptly
Trains new client service staff in support policies and procedures
Creates and distributes documented resolutions for common client service issues
Provides direct support to assigned accounts and escalated issues
Other duties as assigned
OTHER SKILLS AND ABILITIES
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation skills
Listening
Resolving Conflict
Ability to Multi-task
OTHER REQUIREMENTS
Minimum seven years industry experience required
Minimum five years supervisory experience required
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Service • Taipei City, TW
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