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Client Service Supervisor

Client Service Supervisor

Crane Worldwide LogisticsTaipei City, TW
19 days ago
Job description
  • Supervises the work of a team of client service specialists
  • Directs workflow and monitors workload to ensure client inquiries are addressed promptly
  • Trains new client service staff in support policies and procedures
  • Creates and distributes documented resolutions for common client service issues
  • Provides direct support to assigned accounts and escalated issues
  • Other duties as assigned
  • OTHER SKILLS AND ABILITIES
  • Client Service skills
  • Quality Focus
  • Problem Solving
  • Freight Forwarding Knowledge
  • Documentation skills
  • Listening
  • Resolving Conflict
  • Ability to Multi-task
  • OTHER REQUIREMENTS

    • Minimum seven years industry experience required
    • Minimum five years supervisory experience required
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    Service • Taipei City, TW