Teammate - Indonesian, English

About TaskUs : TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer : At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Teammate, you will receive inbound and / or place outbound calls. You will provide accurate

and timely responses for inquiries coming through email and live chat support channels. You will

filter content from the client’s website. You will also perform data and research functions. You will

provide support through known basic troubleshooting techniques. You will also manage and re‐

solve customer complaints. You will identify and escalate priority issues. You will route calls to the

appropriate resource, when necessary and also document all information on customer interaction

according to standard operating procedures. You must always strive for Good Customer

Satisfaction and Experience and ensure that all calls are handled professionally based on the

Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key

Performance Indicators). You must also ensure consistent performance based on a continuous im‐

provement model. What else? You must also ensure that all login and Passwords (both Internal &

External) are kept confidential. You must also participate in all Internal and External mandated

trainings and / or seminars. You must have knowledge, understanding, and compliance with TaskUs

policies and procedures. Also, you must maintain knowledge of functional area and company poli‐

cies and procedures. You will also provide feedback to management concerning possible problems

or areas of improvement. You will also perform other duties as assigned by management.

How We Partner To Protect You : TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI : In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL .