Event Tech Ops Specialist

For three decades, NVIDIA has pioneered visual computing, the art and science of computer graphics. With our invention of the GPU - the engine of modern visual computing - the field has expanded to encompass gaming, artificial intelligence, media and entertainment, product design, healthcare and many other areas of scientific research. Today, visual computing is becoming increasingly central to how people interact with technology, and there has never been a more exciting time to join our team.

We are now looking for an Event Tech Ops Specialist: A cool, fun, technical individual who will be working with the Marketing and IT teams on NVIDIA’s latest products. This unique role requires a person who thrives in a fast-paced, highly dynamic environment and can adapt to a variety of challenges. This role requires travel to tradeshows, product launches and even working behind the scenes at our CEO’s Keynotes.

What you'll be doing:

• Manage, drive and autonomously provide event and tradeshow technical support for Marketing events such as CES, GPU Tech Conference, Computex and product launch events

• Conduct system builds, maintenance, imaging, testing and benchmarking for various OS and HW platforms. Perform QC and maintenance of inventory and equipment

• Collaborate with multiple business orgs such as Marketing, Engineering and Sales for product testing, demos and coordination. Actively participate in meetings with business units and vendors

• Maintain and update asset tracking system, system logs, playbooks and Google / SharePoint sites with inventory of systems, displays, peripherals and components

• Test, prep and demo hardware and devices with NVIDIA's newest technology and products. Set-up, test and troubleshoot network connectivity on ad-hoc networks / LAN / WIFI at events

• Initiate and drive Event Tech Ops projects and process improvements. Keep lab space and respective equipment well organized and systematic

• Provide support, installation of hardware / software and recommendations on various system platforms (PCs, Servers) and devices. Provide quick responses and maximum uptime of all users and systems

• Collaborate with users and groups on tech aspects of physical / digital events such as optimal system performance, digital platform recommendations, knowledge transfer, joint tasks and to establish standards, procedures and projects

• Strong technical skills, good customer service and relationship building

• Plan for contingencies and demonstrate the ability to transition quickly between multiple technical issues - Solve problems with time frames in minutes or hours, not days or weeks

What we need to see:

• Bachelor’s degree and/or equivalent experience with 5 years of experience working in a fast-paced, dynamic environment while executing on multiple deadlines

• Windows 11, Office 365, Linux / Ubuntu, Mac, Android support experience is a requirement

• VM / Virtualized environment support experience – server setup, maintenance, VM config, troubleshooting, automation, scripting

• Support experience with MSFT environment, Exchange / Outlook, Office 365, Teams. Project Management / Team Lead. Management experience is a plus. SharePoint and Google Docs experience

• Knowledgeable with Audio / Visual setups and current technologies and standards. WAN/LAN, WIFI, and Remote Access (VPN), Cisco Networking knowledge and support experience – CCNA, CCNP is a plus

• Experience with Acronis, Bitlocker / Encryption, Teams, Zoom, Slack. System building expertise and HW troubleshooting. SBIOS and VBIOS config experience for optimal system performance

• Familiar with Furmark, 3DMark, Unigine and other PC benchmarking software programs.

• Need to be fluent in both English and Chinese (Mandarin) - written and spoken. Superb communication (written and spoken), presentation skills and self-motivated.

• Ability to travel up to 40% (local and international) for event setup, support and teardown (up to 14 day increments). Need to be able to lift / move objects in excess of 40 lbs on a frequent basis. Possess an active international driver license (transportation of items to local events)

Ways to stand out from the crowd:

• Flexibility to adjust to changing requirements, schedules and priorities. Able to socialize ideas, make recommendations and build team consensus to move forward.

• Able to communicate effectively to technical and non-technical audiences at all levels in the organization; develop procedural documentation; develop and conduct effective presentations; and effectively demonstrate products and solutions

• Ability to connect new technology initiatives to cost savings and value calculations.

• Motivated and resourceful to achieve goals independently and as part of a team

We are an AA/EEO/Veterans/Disabled employer.