Senior Officer, Generalist, Branch Operation Management, COO, Consumer Banking Group

Senior Officer, Generalist, Branch Operation Management, COO, Consumer Banking Group-(WD74383)

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities :

Be the owner of impactful initiatives, design and operationalize strategic initiatives aimed at operation process efficiency and satisfied customer experience.

Perform data analysis to surface strategic insights and report on key metrics.

Design, build and deploy innovative solutions to address customer’s pain points and to improve the processes.

Worked with internal and external stakeholders and collaborate across a wide variety of functions and levels.

Facilitated branch operation process to ensure that branch operations are compliant with local regulations and group policy.

Conducting training sessions on topics includes but not limited to security awareness, customer service and Branch operation processes.

Primary Location

Taiwan

COO Office / Business Mgt & Support

Schedule

Regular

Employee Status

Full-time : Job Posting

May 22, 2025, 7 : 31 : 04 AM