Sales & Service Coordinator

Main Tasks :

• 1. Customer and Sales Interface : Serve as the primary contact for customers and sales representatives, handling pre-sales and post-sales service functions with efficiency and professionalism;
• 2. Administrative Support : Manage administrative tasks within the sales office, including monitoring field hours of sales representatives and organizing daily sales results for presentation to higher management;
• 3. Customer Service Excellence : Deliver exceptional customer service to enhance customer satisfaction and strengthen relationships;
• 4. Tender Management : Oversee commercial tenders from the initial review of requests through to tracking, managing the process, and submitting final bids to purchasers;
• 5. Complaint Resolution : Address and resolve customer complaints and inquiries via mail or phone promptly and accurately;
• 6. Order Fulfillment : Assist in product purchasing and order fulfillment, including taking orders, providing pricing information, and determining shipping methods, routes, and rates;
• 7. Shipment Monitoring : Ensure timely delivery of products to customers by monitoring shipments and alerting customers to any shipping or flow issues in advance;
• 8. Customer Insight : Develop a deep understanding of each customer's business model and requirements to better meet their needs;
• 9. Service Coordination : Coordinate, analyze, and improve customer service functions to align with company goals;
• 10. Database Maintenance : Maintain an up-to-date database of customer sales orders and invoicing records;
• 11. Marketing Assistance : Support marketing activities as needed;
• 12. Project Support : Support new system go-live and process optimization projects;

13. Inventory Management : Manage demo Unit inventory and conduct utilization analysis

Education :

Degree holder, major in business administration is preferable

Experience :

Minimum of 2 years of experience in the trading of medical industry products.

Other skills :

1. Proven experience in a similar role, preferably within the medical device industry.

2. Strong multitasking and organizational skills.

3. Proficiency in order processing and database management.

4. Knowledge of commercial tenders and the bidding process is a plus.

5. Detail-oriented with the ability to work independently and as part of a team.

6. Excellent English communication skills, both written and verbal.

7. Proficiency in SAP and CRM systems is a must.

8. Strong command of Microsoft Word, Excel, Outlook, and PowerPoint.

9. Positive, can-do attitude with the ability to work under pressure and meet tight deadlines.

10. Prior experience in providing administrative support, ideally in a sales or commercial environment.

If you are a proactive, detail-oriented professional with a passion for customer service and sales sup-port, we invite you to apply for this exciting opportunity. Join us and contribute to our mission of de-livering exceptional medical devices to our valued customers.

Your ZEISS Recruiting Team