Customer Account Specialist

About Analog Devices

Analog Devices, Inc. (NASDAQ :  ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible™. Learn more at and on and.

Customer Operation

ADI's Customer Operations team is a globally aligned enterprise, dedicated to delivering continually improving value-added services to our customers that, in turn, drive revenue for company.

The Customer Operations Associate is a challenging and dynamic role, filled with opportunities for growth. You will be working with local customer operations teams to establish, maintain and improve the business relationship between the customers and ADI Corporate.

This position has high visibility within ADI and requires working closely with the various departments to increase revenue at the customer. The Customer Operations Associate is required to add value at every level of transaction and communications, and act as an advocate for the customer within the factory and at the same time represent ADI in all business transactions. The Customer Operations Associate gathers and disseminates information from the customer to all parties within ADI and works closely with the field sales team to satisfy customer requests.

Responsibilities :

Externally : customer service which includes customer communication via phone calls, live chat or emails, provide support to customer's requirement, such as delivery expedites, order / shipment management, payment issues.

Internally : managing customer orders and working with different departments within ADI (e.g. Supply Chain, Sales, IT, Accounting and so on)

Requirements : Bachelor's degree

Excellent verbal and written communication skills both in English and Mandarin

Energetic, self-motivated and positive attitude

Strong computer and Excel / Power Point skills

Ability to see situations from a Macro point of view

Job Req Type : ExperiencedRequired Travel : Yes, 10% of the timeShift Type : Normal Time (Philippines)