AIx Field Service Engineer II - (E2) - MDP

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

Location : Hsinchu,TWN

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our .

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Business Environment

Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!

What You’ll Do

AI X Field Service Team : AIX is a secure platform that combines actionable data from over 10,000 unique and specialized sensors. This team accelerates Digital Tool adoption, captures valuable engineering solutions, and supports corporate productivity goals. By connecting to tools in the field, they can quickly extract information and deploy models to improve equipment performance through faster diagnostics and trend monitoring.

Now we are looking for a Alx Field Service Engineer to involve Digital Tool develop with Digital Tool team and deployment with FSO (Field Service Organization). Data analysis of customer HVP (High Value Problem).

Role Requirement

5+ years of experience in working at MDP tools. Welcome CE / PSE to job bid this opportunity.

Drive high value data analytics and diagnostic with field service team to expedite solution pathways and support overall equipment efficiency improvement in the field.

Create differential service delivery through continuous improvement in applying Applied advanced analytics capabilities and generate opportunities for value capture.

Familiar with Project-management / JMP / Tableau / Python is plus

Key Responsibilities

Identifies and starts to drive areas for improvement for digital tools. Globally the power user serves as the main point of contact for customer site digital tools

Internally explains and starts communicating difficult or sensitive problems to upper management building consensus with team and customers.

Supports complex problems looking for new ways to solve problems using numerous sources of information and starting to share with upper management

Responsible for model propagation and dashboard configuration. Starts to provide feedback to Package owners on content. Main point of contact for all DT issues within site and with HQ.

Mentors on troubleshooting methodologies on specific tools and other tools processes. Understands BKM modeling techniques becoming highly knowlegeable in other tools and systems.

Additional Information

Time Type : Full time

Employee Type : Assignee / Regular

Travel : Yes, 25% of the Time

Relocation Eligible :