餐飲部 客房餐飲 / 宴會廳副理 F&B In-Room Dining / BQT Assistant Manager

1. 確保並提供無瑕、高規格、專業和高級的顧客服務體驗，作為所有客房餐飲和特別餐飲體驗相關事宜的典範和專家。

2. 部門所有財務的監控與控制，包含審查和更新預算支出、預測以及供應品和運營設備的庫存管理。

3. 協調並協助餐飲副總的執行管理，提出倡議和建議，以進一步增強客房餐飲菜單、特別餐飲安排和促銷活動，確保持續改進和更新概念，推動部門獲得更高的利潤。

4. 負責確保所有客房設施和迎賓禮品及時安排。有效協調任務，與其他部門合作，確保部門高效運作。

5. 定期更新客房餐飲菜單，並在適當時更新所有部門的最新促銷和運營程序。

6. 監督運營設備和供應品的庫存管理。確保所有庫存維持在最佳效率運作水準。

7. 持續了解酒店的日常服務、活動、促銷和事件。有效地與所有團隊成員溝通和更新任何變化，以確保顧客獲得最新信息。

8. 作為本地文化、遺產景點和趨勢的倡導者，隨時掌握城市動態和酒店周邊地區，為顧客提供推薦和指引。

9. 處理投訴並解決服務中的問題，記錄所有反饋，確保及時解決並滿足顧客的需求。

10. 確保所有團隊成員認識和重視富比士的標準，以提供優秀的審核和服務表現。

11. 與其他部門保持良好的工作關係，確保有效的運營溝通，作為部門間協作和支持的典範。

1.飯店管理文憑 / 學士學位，專攻飲料服務 / 餐廳管理者優先。

2. 有在豪華飯店 / 度假村擔任類似職位的經驗。

3.工作酒類服務知識（即酒類服務）。

4. 良好的英語和國語書面和口語能力。

5. 熟練的電腦技能（例如Microsoft Word）。

6. 需有合法在台工作的身份。

Position Overview

In-Room Dining / BQT Assistant Manager is responsible for assisting In-Room Dining / BQT Manager managing and overseeing all aspects of the IRD / BQT department to deliver stellar dining experiences for our guests.

The Role

1. Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all IRD and special dining experience related matters.

2. Monitors and control all financial aspects of the department including reviewing and updating of budget expenses, forecasts and inventory management of supplies and operating equipments.

3. Coordinate and assists the EAM of F&B in coming up with initiatives and suggestions to further enhance IRD menus, special dining arrangements and promotions to ensure consistent improvement and updated concepts, driving higher profit generation for the department.

4. Responsible for ensuring that all guest room amenities, welcome amenities are timely arranged. Effectively coordinate tasks and work with other departments to ensure that the department runs efficiently.

5. Ensures periodical updates of IRD menu in guest rooms and update all departments with latest promotions and operating procedures when in due.

6. Supervises the inventory management of operating equipment and supplies. Ensuring that all inventory are maintained at PAR level for optimal efficient operation.

7. Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

8. Be the champion of the local culture, heritage sites and trends by keeping up to date with the city's happenings, area surrounding the hotel to provide recommendations and directions for the guests.

9. Handling complaints and resolving service 'Glitches', keep a record of all feedback under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.

10. Ensure all team members recognizes the importance Forbes standards as to deliver excellent audit and service performance.

11. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.

Talent Profile

1. Diploma / bachelor's degree in hospitality management, specializing in beverage service / restaurant management is of advantage.

2. Experiences in similar role at luxury hotels / resort.

3. Working alcohol service knowledge (i.e. wine service).

4. Good command of written and spoken English & Mandarin.

5. Competent computing skills (e.g. Microsoft word).

6. Can legally work in Taiwan.