Onsite Team Leader - Micron F16 (152590)

The Role

• Plan and undertake all maintenance activities on Edwards equipment at Micron F16 customers in a safe, timely and effective manner, to meet the principle objectives of customers needs.
• Direct and integrate the equipment support activities of Edwards with those of other supporting groups, in order to provide operational continuity.
• Control inventory held at key customers in order to fully support the timely execution of all Edwards contracted activities in a manner which is cost effective for, and auditable by, both Edwards and customer.
• Liaise with Edwards Service Centre at Micron F16 to ensure that operational, technical and reporting requirements are achieved.
• Provide a first point of contact for product enquiries and technical advice for customers and Edwards team members within your group.
• Maintain local operating procedures to provide a training aid and reference source for Edwards on site staff and customer personnel, and to fulfil the requirements of any third party quality system accreditation which may be required.
• Direct site effort to ensure cost of ownership targets contracted are achieved and contribute actively to continuous improvement and cost reduction targets during the life time of the contract.
• Ensure data collection information is maintained.

What we expect of you?

• An Electro-mechanical / Electronic engineering background with formal qualifications or equivalent.
• Significant knowledge of the semi-conductor industry and it’s protocols.
• A minimum of four years’ experience in an engineering, service or maintenance role, involving direct contact with customers.
• Well-developed competency in customer service orientation.
• Significant past experience which demonstrates good communication skills at all levels and an ability to lead and motivate a small team. In addition, must be capable of working remotely and operate on own initiative.
• Sufficient PC skills to manage information and to prepare reports and presentations.
• Knowledge of Edwards – (products to be added by local Field Service Manager)
• Sufficient knowledge of the Edwards organisation to enable questions that cannot be answered locally to be directed to the appropriate group or individual.
• Competent in spoken and written English.

What you can expect from us?

• Comply with local Labor Standards Act or better
• Training & promotion program
• Equal employment opportunities
• Diverse and inclusive work environment
• Family-like and harmonious atmosphere
• Ample opportunities for professional development
• New challenges and opportunities to learn every day
• Attractive packages and outstanding benefits
• A rewarding, performance-driven and teamwork company culture