Assistant Manager Global Mandate Service Delivery

Description

Title Assistant Manager Global Mandate Service Delivery

Department Global Mandate Services (GMS)

Location Taiwan / APAC

Level Assistant Manager

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Global Mandate Services team and feel like you’re part of something bigger.

About your team

The Global Mandate Services (GMS) team supports the implementation and change management of segregated mandates and investment advisory solutions across institutional clients globally. This includes onboarding new clients, managing client-led or regulatory change, internal strategic initiatives, and enhancing operational delivery frameworks. The team plays a critical role in supporting discretionary portfolio management and advisory services and collaborates closely with internal stakeholders including Sales, Investment Management, Asset Management Operations, Client Services, and third-party providers.

About your role

As part of the Global Mandate Service Delivery team, you will be responsible for institutional and wholesale sub-advisory mandate (collectively “institutional”), client-led change, and internally led-change activity globally, strong focus on supporting

Focused on discretionary portfolio management (segregated mandate) and investment advisory services, the role will have central responsibility for delivery and quality assurance across the scope of activity.

The successful candidate will act as a key partner to the sales teams to help drive delivery of client related change activity, and effectively manage the risks across client management. The role will also require interactions with the range of internal partner functions that are critical to support change activity.

The focus will be on Asia Pacific Clients, but can support our wider client-based across EMEA. The role will be based in Taiwan and travel across the wider APAC region is possible, both to engage with client facing sales teams and key support functions.

About you

The Successful candidate will take accountability to manage internal and client lead change activity, as well as act as key escalation point for complex change and query resolution

Project & Change Management

• Own and manage end-to-end change projects across institutional client mandates, including Investment Management Agreement (IMA) and Investment Guideline (IGL) changes; custodian migrations; fee changes; terminations, and other mandate lifecycle changes.
• Maintain and track comprehensive project plans, identifying risks and escalating issues as necessary.
• Act as a key escalation point for complex change and query resolution.
• Plan and lead regular project governance forums and client / custodian meetings.

Stakeholder Engagement & Leadership

Operational Excellence & Risk Management

Team Development

Desirable Experience and Qualifications

Experience & Knowledge

Skills & Attributes

Desirable Qualifications

What You Can Expect

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.