Sales / Business Manager (Taiwan or US Relocation)
Morgan Philips Group SATaipei, Taiwan
30+ days ago
Job description
Job Description :
Cultivate robust partnerships with existing clients, comprehending their business requirements and delivering suitable solutions.
Monitor clients' usage and performance to ensure optimal utilization of IoT Products' functionality and services, including Surveillance and IoT Cameras.
Provide high-quality customer service and support by assisting clients in troubleshooting issues and addressing inquiries promptly.
Conduct periodic business review meetings with clients, assess customer satisfaction levels, and offer recommendations for continuous improvement.
Collaborate with factory and CM / OEM / ODM partners to ensure seamless coordination.
Work closely with internal teams, such as business development, product managers, and technical teams, to ensure successful project delivery that aligns with customer requirements.
Track and report sales targets regularly, incorporating customer feedback into performance assessments.
Stay abreast of market trends and competitor activities, offering market insights and formulating relevant sales strategies.
Gather customer requirements and feedback, providing valuable suggestions for enhancing products and services to internal teams.
Maintain an up-to-date understanding of industry knowledge, keeping abreast of product services and technical insights.
Requirement :
Preferably possess relevant industry or product sales and customer management experience, with a strong understanding of IoT and SmartHome within the Brand or OEM / ODM business.
Exhibit excellent communication and negotiation skills, establishing and nurturing positive relationships with clients while achieving consensus.
Demonstrate strong problem-solving and decision-making skills, addressing and resolving customer issues promptly.
Display exceptional project management and organizational skills, managing multiple clients and tasks simultaneously.
Fluent in English and open to working in either Taiwan or the United States.