Talent.com
This job offer is not available in your country.
Customer Service Engineer- Tainan / Chiayi

Customer Service Engineer- Tainan / Chiayi

KLATainan City, Taiwan
13 days ago
Job description

Description

1. Troubleshooting & Diagnostics

Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.

2. System Maintenance & Repair

Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.

3. Technical Expertise

Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.

4. Technical Problem Solving

Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.

5. Cross-Functional Collaboration

Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.

6. Customer Support

Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.

7. Reporting & Documentation

Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.

8. Data Analysis

Analyze system logs and performance data to identify root causes and recommend improvements.

9. Training & Knowledge Sharing

Participate in internal and customer training programs to stay current with product updates and industry trends.

10. Onsite Support & Travel

Travel to customer sites for installations, upgrades, training, or urgent support needs.

11. RMA Process Management

Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.

12.Safety & Compliance

Follow all safety protocols and ensure compliance with company and customer standards during service activities.

Why This Job Is Special

  • Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.
  • Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
  • Be part of a global company, working with experts from around the world.
  • Face real-world challenges that help you grow your problem-solving and teamwork skills.

Minimum Qualifications

  • Educational Background : Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or other semiconductor-related disciplines.
  • Technical Skills : Experience with complex systems involving hardware / software integration, testing, and troubleshooting—especially in semiconductor equipment—is a plus.
  • Communication : Able to communicate clearly and effectively with both internal teams and customers.
  • English Proficiency : Comfortable using English for technical presentations, documentation, and reporting.
  • Technology Enthusiast : Passionate about semiconductor technology and motivated by solving technical challenges.
  • Fast Learner : Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.
  • Team Player : Enjoys collaborating across functions and contributing to continuous improvement.
  • Problem Solver : Analytical, curious, and proactive in identifying and resolving issues.
  • Support Experience : Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.
  • Data-Driven : Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.
  • Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

    Create a job alert for this search

    Service Engineer • Tainan City, Taiwan

    Related jobs
    Project Manager (Tainan)

    Project Manager (Tainan)

    Michael PageTainan
    Tainan operations and shaping the future of chip manufacturing.Lead cross-department projects, aligning engineering, manufacturing, and quality teams. Develop and execute project strategies balancin...Show moreLast updated: 17 days ago
    Micron 廠務擴建&EHS人才招募專區(台南)

    Micron 廠務擴建&EHS人才招募專區(台南)

    MicronTainan City, Tainan City, Taiwan
    Our vision is to transform how the world uses information to enrich life for all.Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of...Show moreLast updated: 17 days ago
    Field Engineer

    Field Engineer

    CarrierTainan City, Taiwan, Taiwan
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, ...Show moreLast updated: 30+ days ago
    HR Consultant

    HR Consultant

    CorningTainan City, TW
    The company built on breakthroughs.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our techn...Show moreLast updated: 30+ days ago
    Associate Field Service Technician - 台南市 (Tainan)

    Associate Field Service Technician - 台南市 (Tainan)

    Diebold NixdorfTainan City, Taiwan
    Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commer...Show moreLast updated: 17 days ago
    Assistant Customer Service Engineer - Tainan (1-year-temp)

    Assistant Customer Service Engineer - Tainan (1-year-temp)

    3040 K-T International TaiwanTainan City, Taiwan
    Perform preventative maintenance service in customer site.Perform customer site troubleshooting to assist Customer Service Engineer. Serve as customer contact on Technical and Service-related matter...Show moreLast updated: 17 days ago
    Mechanical Engineer III (Display Lab) - (E3)

    Mechanical Engineer III (Display Lab) - (E3)

    Applied MaterialsTainan,TWN
    Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipm...Show moreLast updated: 30+ days ago
    Field Service Engineer 2

    Field Service Engineer 2

    Lam ResearchTainan, TW-Tainan-01, TW
    The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of cu...Show moreLast updated: 30+ days ago
    Receptionist

    Receptionist

    JLLTainan, Taiwan, China
    JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Show moreLast updated: 30+ days ago
    CS- HMI Field Service Engineer- Tainan

    CS- HMI Field Service Engineer- Tainan

    ASMLTainan, Taiwan
    The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfe...Show moreLast updated: 17 days ago
    (Sr.) Technical Support Engineer / Lead - Tainan

    (Sr.) Technical Support Engineer / Lead - Tainan

    Zealogics.comTainan City, TW
    Quick Apply
    CIE (Continue Improvement Eng) is a part of D&E department and requests competence engineer who has HW or SW experience on Semiconductor, especially at e-beam inspection or SEM filed …etc...Show moreLast updated: 21 days ago
    Mechanical Engineer III (Display Lab) - (E3)

    Mechanical Engineer III (Display Lab) - (E3)

    APPLIED MATERIALSTAINAN CITY, Taiwan, Taiwan, Province of China
    Tainan Display Manufacturing Center and Lab.Displays provide a window between people and the information universe.Humans crave information and we live in an era where digital information - entertai...Show moreLast updated: 30+ days ago
    新產品開發專員 (New Product Development Associate)

    新產品開發專員 (New Product Development Associate)

    JTITainan, TNN, TW,
    We are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for. That’s why our employees, from around the world, ch...Show moreLast updated: 30+ days ago
    Quality Inspector

    Quality Inspector

    Ultra Clean Asia PacificTainan, Taiwán, República de China
    Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence...Show moreLast updated: 17 days ago
    約聘人員(諮商心理師)6名

    約聘人員(諮商心理師)6名

    080job台南市
    A4大小,並依序排列 (一)簡歷表(請至本府人事處徵才公告網站下載 https : / / personnel.A410&pc=1) (二)工作計畫報告書(請詳述如何擔任諮商心理師一職、114-115年工作計畫及具體策略(含如何開發社區服務)、社區心理諮商服務策略、職務展望)。 (三)學歷證明文件影本(符合任用條件第一點之學歷證明)。 (四)工作證明文件 (符合任用條件第一點之精神醫療工作經驗滿2年...Show moreLast updated: 18 days ago
    Onsite Engineer (駐點工程師)

    Onsite Engineer (駐點工程師)

    LogicalisTainan
    As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights.The company...Show moreLast updated: 16 days ago
    Sales Associate

    Sales Associate

    HermèsTainan City, Taiwan Region
    Responsibilities : •Responsible for all sales activities in store within Hermès standards of image and services worldwide •Including identifying customers’ needs, developing client relationships, sa...Show moreLast updated: 30+ days ago
    Engineer II, Field Services

    Engineer II, Field Services

    EntegrisTainan City, Taiwan
    Senior Field Service Engineers.Primary Responsibilities and Duties : .Develop and translate technical documentation for procedures and processes used by. Preventative Maintenance Agreements.Troublesho...Show moreLast updated: 17 days ago