Customer Service Engineer- Tainan / Chiayi

Description

1. Troubleshooting & Diagnostics

Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.

2. System Maintenance & Repair

Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.

3. Technical Expertise

Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.

4. Technical Problem Solving

Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.

5. Cross-Functional Collaboration

Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.

6. Customer Support

Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.

7. Reporting & Documentation

Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.

8. Data Analysis

Analyze system logs and performance data to identify root causes and recommend improvements.

9. Training & Knowledge Sharing

Participate in internal and customer training programs to stay current with product updates and industry trends.

10. Onsite Support & Travel

Travel to customer sites for installations, upgrades, training, or urgent support needs.

11. RMA Process Management

Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.

12.Safety & Compliance

Follow all safety protocols and ensure compliance with company and customer standards during service activities.

Why This Job Is Special

• Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.
• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
• Be part of a global company, working with experts from around the world.
• Face real-world challenges that help you grow your problem-solving and teamwork skills.

Minimum Qualifications

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.