Senior Operations Associate, Japan Merchant Success

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences .

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values :

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Summary

This role is responsible for leading a team that supports the full spectrum of supply operations and merchant services to ensure efficient workflows and high-quality administrative support. The ideal candidate will handle merchant inquiries, product onboarding, backend configurations, and operational content management, while also driving initiatives to improve merchant satisfaction and enable business growth.

What You’ll Do :

Lead an operations team to deliver high-quality, end-to-end administrative and supply-side support.

Lead a team to drive business growth by delivering reliable, high-quality operational support at scale

Allocate tasks and projects effectively to maintain a well-balanced workload across the team

Foster team members’ growth and development through guidance, feedback, and support

Merchant Support :

Respond to common merchant inquiries on behalf of supply teams.

Conduct onboarding and regular training sessions for new merchants.

Maintain and update merchant portal guidelines and related resources.

Identify and fulfill other needs to improve overall merchant satisfaction.

Supply Operations

Assist in onboarding new products and configuring backend systems to ensure smooth operations and a seamless user experience.

Support the creation, formatting, and management of operational content across platforms (no creative writing required).

Operate various internal and external tools to perform day-to-day tasks—fast learners are highly valued.

Participate in project-based assignments to support business growth and operational improvement.

What You’ll Need :

At least 3 years of experience in the OTA industry, e-commerce, or a related field. Experience in leading and managing young and multi-lingual colleagues is a plus.

Strong attention to detail with excellent organizational and operational skills.

Proactive, self-motivated, and comfortable working in a fast-paced environment.

Globally minded and adept at working across diverse cultural backgrounds and time zones.

Fluent in Japanese and English; Mandarin proficiency is a plus.