Job Description
Infrastructure and Technology
- Tier 1 support for Infrastructure and Technology to branch users in mainly Taipei, but also Tai Chung and Kaohsiung
- Support new location (office / warehouse), moves or renovation, Warehouse RF implementation, if any
- IT system deployments from GEO / CHQ, GEO I&T collaborative initiative
- Local 3rd Party Systems such as customs application, HR & payroll system
- Telecom Infrastructure, Zoom / Teams Phone implementation and support
- Hardware & software procurement
- 24-hour incident response for critical case
- Willing to work on public holiday and after office hours
- Experience on supporting in Alcatel Lucent PBX system
Acts as subject matter expert :
Disaster Recovery of systemsPolicies and Procedures around IT – Cybersecurity, Network, InfrastructureContinue learning and growth on I & T learning knowledge and technologiesMonitors :
Systems downtimeResource UtilizationService Desk queuesQualifications
Bachelor Degree or high diploma in Computer Sciences and experience with leadership in this fieldLanguage : Chinese / Mandarin(Native), English (intermediate or above) for both speaking and written.Experience on working multinational companyKnowledge of Logistics Company business and operational processesGood organization skill (time management, task prioritization)Project management / co-ordination skillsProactive, sense of urgency and self-motivatedProven experience on Excel VBA, manual works automationAdvanced PC hardware knowledgeBasic PC imaging and deployments and Windows Client setupBasic networking (LAN / WAN, switch, router)Basic Windows server knowledge (install, server role setup, active directory)Basic server room infrastructure (wiring, racks, patch panels, UPS)Basic remote administration tools (RDP / terminal services, telnet / SSH)Mobile device proficiency (iOS and Android)Office & warehouse security system, CCTV is definitely an advantage