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Specialist - Information Services

Specialist - Information Services

ExpeditorsTaipei, Taipei, tw
13 days ago
Job description

Job Description

Infrastructure and Technology

  • Tier 1 support for Infrastructure and Technology to branch users in mainly Taipei, but also Tai Chung and Kaohsiung
  • Support new location (office / warehouse), moves or renovation, Warehouse RF implementation, if any
  • IT system deployments from GEO / CHQ, GEO I&T collaborative initiative
  • Local 3rd Party Systems such as customs application, HR & payroll system
  • Telecom Infrastructure, Zoom / Teams Phone implementation and support
  • Hardware & software procurement
  • 24-hour incident response for critical case
  • Willing to work on public holiday and after office hours
  • Experience on supporting in Alcatel Lucent PBX system

Acts as subject matter expert :

  • Disaster Recovery of systems
  • Policies and Procedures around IT – Cybersecurity, Network, Infrastructure
  • Continue learning and growth on I & T learning knowledge and technologies

    • Monitors :

  • Systems downtime
  • Resource Utilization
  • Service Desk queues

    • Qualifications

  • Bachelor Degree or high diploma in Computer Sciences and experience with leadership in this field
  • Language : Chinese / Mandarin(Native), English (intermediate or above) for both speaking and written.
  • Experience on working multinational company
  • Knowledge of Logistics Company business and operational processes
  • Good organization skill (time management, task prioritization)
  • Project management / co-ordination skills
  • Proactive, sense of urgency and self-motivated
  • Proven experience on Excel VBA, manual works automation
  • Advanced PC hardware knowledge
  • Basic PC imaging and deployments and Windows Client setup
  • Basic networking (LAN / WAN, switch, router)
  • Basic Windows server knowledge (install, server role setup, active directory)
  • Basic server room infrastructure (wiring, racks, patch panels, UPS)
  • Basic remote administration tools (RDP / terminal services, telnet / SSH)
  • Mobile device proficiency (iOS and Android)
  • Office & warehouse security system, CCTV is definitely an advantage
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    Specialist • Taipei, Taipei, tw