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Senior Manager Retail Operations

Senior Manager Retail Operations

adidasTaipei, TW
26 days ago
Job description

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION :

Play a critical role to drive Retail business growth. Drive the profitability by meeting or exceeding sales & profit targets; Coaching District Managers / Cluster Managers to drive commercial success and excel in retail & customer service; Ensuring proper execution of established policies, procedures, initiatives, and directives.

KEY RESPONSIBILITIES :

Planning

  • Plan objectives with Retail Operations teams to drive business performance and operational efficiency
  • Plan objectives with Director Retail Operations
  • Plan action plans to reach targeted KPI’s
  • Plan retail relevant strategies and projects to drive market share and retail excellence

Management

  • Take full ownership of the market and its commercial success
  • Plan and prioritize efficient store visits to maximize market performance
  • Manage delivery of own retail KPIs and financial KPIs (qualitative and quantitative) in the market
  • Ensure proper in-store Brand execution, according to established standards and directives, in all stores
  • Pro-actively analyze sell-through figures and develop action plans with District Managers / Cluster Managers to achieve productivity target
  • Take ownership on retail expansion in marketplace including new opening, upgrade, remodel and enlargement projects
  • Ensure compliance with established policies, procedures, initiatives and directives
  • Develop and roll out retail operation tools to maximize operation efficiency

    • Financial

  • Manage and deliver own retail financial KPI’s
  • Manage market store P&L

    • System and Processes

  • Manage own retail KPI’s and tracking / reporting systems
  • Ensure operational system efficiency and training

    • People Management

  • Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
  • Ensure compliance to established HR policies and procedures
  • Recommend structural and / or people movement in store in order to achieve sales and brand targets
  • Coordinate with District Managers / Cluster managers on staff recruitment, upskilling, retention and development.
  • Partner with HR on relevant HR projects like internal referral, performance review, succession planning, etc.
  • Deliver HR relevant KPIs such as fulfilment rate, talent retention, attrition rate, personnel cost and productivity etc.

    • Training and Development

  • Identify and recommend training & development needs for own retail stores

    • Coach the District Managers / Cluster managers to increase their district sales, productivity and profitability

  • Own succession planning for the stores
  • Partner closely with the Retail Training Team to ensure quality & efficiency of training programs

    • KEY RELATIONSHIPS :

    Internal : Retail Operation Teams, Human Resources, Retail Business Planning, Retail Merchandising, Brand, Sales, Finance, Global Sales Strategy & Excellence

    External : Department Stores, Landlords, Suppliers, Vendors

    KNOWLEDGE, SKILLS AND ABILITIES :

  • Excellent planning & organizational skills
  • Strong people management skills
  • Excellent interpersonal / communication and stakeholder management skills
  • Results oriented
  • Consumer service oriented
  • Excellent Team Player exhibiting strong collaboration skills
  • Ability to multi-task

    • REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS :

  • Minimum 10 years of experience in store management, or store network (district) management.
  • Minimum 6 years of experience in a retail multinational company
  • Bachelor’s degree required and advanced degree in business or related fields preferred
  • Strong experience of people and retail operation management
  • Fluent in English and Mandarin
  • Strong presentation skills

    • PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION :

    Assist the Retail Operations Manager by supervising all store managers within the district, leading them to achieve the delivery of retail and financial KPIs of the district.

    KEY RESPONSIBILITIES :

    Objective & Target :

  • Supervise the delivery of own retail and financial KPI in his / her own retail district.
  • Work with the Retail Operations Manager to plan Stores’ objectives with Head of Retail.

    • Operation :

  • Monitors performance of own retail stores in terms of sales and operations through targets and key performance indicators.
  • Supervise the stores managers and lead them in making their development plans.
  • Supervise the KPIs tracking and reporting systems
  • Provide programs and promos for the company-owned shops, as well as oversee the implementation of said projects.
  • Visit all stores in your area frequently. Weekend or annual festival attendance arrangements will depend on the situation. Also, checking shoe line per category types. If necessary, increase / decrease the type according to the immediate needs.
  • Arrange monthly meeting with all the Shop Managers in your area to review the current shoe line and make recommendations as to which improvements are required
  • Co-ordinate and supervise the activities of all under you and ensure that all procedures are done in accordance with Company policy and standard and maintained.

    • Data Analysis :

  • Work with the Retail Operations Manager in analyzing the sell-through figures and develop action plans with stores managers to achieve targets.

    • Budget and Expenses :

  • Ensure control of expenses as per budget
  • Check monthly sales budgeted per shop per week

    • Personnel Management :

  • Lead Cluster Manager / Store manager to achieve KPI of their respective area, including Sales, store personnel management and department store contacts
  • Plan training and management plan of store retail teams
  • Recommend structural or human changes in store in order to achieve sales and image targets
  • Coordinate with store managers staff recruitment and development plan.
  • Identify talents to be recruited for other company functions.
  • Recommends to training department training and development needs for own retail
  • Ensure quality of efficiency of training within own retail

    • KNOWLEDGE, SKILLS AND ABILITIES :

  • Communicating with Others
  • Manage relationships and diversity
  • Planning and Organizing
  • Analysis and problem solving
  • Learning and self-development

    • REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS :

  • Minimum 7-8 years of experience in store management, or store network (district) management.
  • Minimum 3 to 5 years of experience in a retail multinational company
  • College or University Degree
  • Good spoken and written English