PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION :
Play a critical role to drive Retail business growth. Drive the profitability by meeting or exceeding sales & profit targets; Coaching District Managers / Cluster Managers to drive commercial success and excel in retail & customer service; Ensuring proper execution of established policies, procedures, initiatives, and directives.
KEY RESPONSIBILITIES :
Planning
- Plan objectives with Retail Operations teams to drive business performance and operational efficiency
- Plan objectives with Director Retail Operations
- Plan action plans to reach targeted KPI’s
- Plan retail relevant strategies and projects to drive market share and retail excellence
Management
Take full ownership of the market and its commercial successPlan and prioritize efficient store visits to maximize market performanceManage delivery of own retail KPIs and financial KPIs (qualitative and quantitative) in the marketEnsure proper in-store Brand execution, according to established standards and directives, in all storesPro-actively analyze sell-through figures and develop action plans with District Managers / Cluster Managers to achieve productivity targetTake ownership on retail expansion in marketplace including new opening, upgrade, remodel and enlargement projectsEnsure compliance with established policies, procedures, initiatives and directivesDevelop and roll out retail operation tools to maximize operation efficiencyFinancial
Manage and deliver own retail financial KPI’sManage market store P&LSystem and Processes
Manage own retail KPI’s and tracking / reporting systemsEnsure operational system efficiency and trainingPeople Management
Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performanceEnsure compliance to established HR policies and proceduresRecommend structural and / or people movement in store in order to achieve sales and brand targetsCoordinate with District Managers / Cluster managers on staff recruitment, upskilling, retention and development.Partner with HR on relevant HR projects like internal referral, performance review, succession planning, etc.Deliver HR relevant KPIs such as fulfilment rate, talent retention, attrition rate, personnel cost and productivity etc.Training and Development
Identify and recommend training & development needs for own retail storesCoach the District Managers / Cluster managers to increase their district sales, productivity and profitability
Own succession planning for the storesPartner closely with the Retail Training Team to ensure quality & efficiency of training programsKEY RELATIONSHIPS :
Internal : Retail Operation Teams, Human Resources, Retail Business Planning, Retail Merchandising, Brand, Sales, Finance, Global Sales Strategy & Excellence
External : Department Stores, Landlords, Suppliers, Vendors
KNOWLEDGE, SKILLS AND ABILITIES :
Excellent planning & organizational skillsStrong people management skillsExcellent interpersonal / communication and stakeholder management skillsResults orientedConsumer service orientedExcellent Team Player exhibiting strong collaboration skillsAbility to multi-taskREQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS :
Minimum 10 years of experience in store management, or store network (district) management.Minimum 6 years of experience in a retail multinational companyBachelor’s degree required and advanced degree in business or related fields preferredStrong experience of people and retail operation managementFluent in English and MandarinStrong presentation skillsPURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION :
Assist the Retail Operations Manager by supervising all store managers within the district, leading them to achieve the delivery of retail and financial KPIs of the district.
KEY RESPONSIBILITIES :
Objective & Target :
Supervise the delivery of own retail and financial KPI in his / her own retail district.Work with the Retail Operations Manager to plan Stores’ objectives with Head of Retail.Operation :
Monitors performance of own retail stores in terms of sales and operations through targets and key performance indicators.Supervise the stores managers and lead them in making their development plans.Supervise the KPIs tracking and reporting systemsProvide programs and promos for the company-owned shops, as well as oversee the implementation of said projects.Visit all stores in your area frequently. Weekend or annual festival attendance arrangements will depend on the situation. Also, checking shoe line per category types. If necessary, increase / decrease the type according to the immediate needs.Arrange monthly meeting with all the Shop Managers in your area to review the current shoe line and make recommendations as to which improvements are requiredCo-ordinate and supervise the activities of all under you and ensure that all procedures are done in accordance with Company policy and standard and maintained.Data Analysis :
Work with the Retail Operations Manager in analyzing the sell-through figures and develop action plans with stores managers to achieve targets.Budget and Expenses :
Ensure control of expenses as per budgetCheck monthly sales budgeted per shop per weekPersonnel Management :
Lead Cluster Manager / Store manager to achieve KPI of their respective area, including Sales, store personnel management and department store contactsPlan training and management plan of store retail teamsRecommend structural or human changes in store in order to achieve sales and image targetsCoordinate with store managers staff recruitment and development plan.Identify talents to be recruited for other company functions.Recommends to training department training and development needs for own retailEnsure quality of efficiency of training within own retailKNOWLEDGE, SKILLS AND ABILITIES :
Communicating with OthersManage relationships and diversityPlanning and OrganizingAnalysis and problem solvingLearning and self-developmentREQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS :
Minimum 7-8 years of experience in store management, or store network (district) management.Minimum 3 to 5 years of experience in a retail multinational companyCollege or University DegreeGood spoken and written English