Customer Operation Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Responsibilities

Responsible for executing the Order to Invoice process, including order management, consignment management, and returns / exchanges. Collaborate with third-party logistics (3PL) to ensure order accuracy, confirmation, timely dispatch and acceptance, invoicing, and return arrangements.

Collaborate with the commercial team and customers to manage and improve the consignment order and inventory management process, ensuring smooth execution from consignment consumption to invoicing.

Monitor consignment inventory management, working closely with the sales and finance teams to ensure inventory accuracy and meet customer needs.

Understand customer ordering behavior and interactions with company sales or service representatives to ensure seamless order management and handle return / exchange processes.

Assist communication between CDA and the commercial team to facilitate smooth data management and maintain proper SAP functionality.

Work closely with the finance department (FRA) to support tax invoicing, invoice booking, purchase order (PO) requests, and other related tasks.

Responsible for government invoice uploading to ensure compliance with regulations and accuracy.

Work with IT, ERP experts, and the COE team to resolve issues and errors in the Order to Invoice (OTI) module.

Assist in project execution and actively participate in CO-related initiatives as a Taiwan representative to achieve organizational goals and vision.

Skills and Experiences

Experience with SAP operations is preferred, with familiarity in order management, consignment management, and invoicing processes.

Proficiency in Excel (e.g., VLOOKUP, Pivot Tables, data analysis, etc.).

Good English communication skills, including written correspondence and basic conversations.

Experience in customer service, supply chain management, or related fields.

Strong problem-solving skills and ability to communicate across departments.

Excellent teamwork skills and ability to work efficiently in a fast-paced environment.

High sense of responsibility, capable of independently handling tasks.

Preferred Qualifications :

Experience in consumer goods, medical devices, or manufacturing industries.

Experience in project management or process improvement.

Familiarity with other ERP systems or BI tools.

How You Can Thrive at Alcon :

Opportunity to work with a leading global medical device company.

Collaborate with a diverse and talented team in a supportive work environment.

Competitive compensation package and comprehensive benefits.

Continuous learning and development opportunities.