Project Manager, Emerging Affluent Segment-(WD81149)
We are seeking a highly motivated and results-oriented Project Manager to support the Emerging Affluent Segment operation within the Consumer Banking Group. This role will be responsible for driving key initiatives and projects related to developing a compelling Customer Value Proposition (CVP) that reflects deep customer insights, life-stage needs, and behavioral drivers. The successful candidate will contribute to segment growth, digital-led engagement, wealth product penetration, and building a strong pipeline into the Affluent segment, all anchored by data-driven decisions and a seamless digital engagement service model.
1. Segment Strategy, CVP & Customer Understanding Support :
- Support the definition and evolution of a differentiated CVP based on robust understanding of customer personas, needs, aspirations, and financial behaviors.
- Assist in segmentation strategy informed by data analytics, life-stage mapping, and behavioral insights.
- Help align products, services, and channel offerings to specific customer life events (e.g., career milestones, family planning, asset accumulation).
2. Customer Insights & Data-Driven Marketing Project Management :
Assist in championing a customer insights-led approach, using qualitative and quantitative research and behavioral analytics.Support the development and execution of data-driven programs that personalize engagement, cross-sell, and upgrade journeys.Collaborate with the Data Chapter, Digital Banking, and Product teams to track conversion, engagement, and retention metrics.3. Brand, Positioning & Communication Initiatives :
Contribute to defining and articulating the brand identity for the Emerging Affluent segment.Support the crafting of compelling propositions and campaigns that connect with evolving customer mindsets and aspirations.4. Acquisition, Portfolio Management & AUM Growth Project Support :
Assist in implementing targeted acquisition strategies across digital ecosystem.Contribute to building a high-quality portfolio focused on AUM growth, wealth product holding, and revenue per customer.Support initiatives to drive active rate improvement through smart targeting and ongoing engagement.5. Engagement, Cross-Buy & Lifecycle Management Support :
Assist in developing comprehensive engagement programs using digital nudges, behavioral triggers, and life-stage events.Support efforts to increase cross-buy ratio across banking, FX, remittance, investment, and consumer products.Contribute to designing upgrade journeys from Mass to Emerging Affluent, and into Affluent pipeline as a whole.enPrimary Location
: Taiwan
Job
: COO Office / Business Mgt & Support
Schedule
: Regular
Employee Status
: Full-time : Job Posting
: Jan 30, 2026, 7 : 27 : 46 AM