Client Service Representative

Position Description

Main Responsibilities

Work closely with client for accurate and timely payroll, social benefit and individual income tax related calculation

Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.

Maintain client relationship to improve client's satisfaction

Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, local regulations, IIT policy, HR processes etc.

Maintain client services procedure manuals and business process documents

Participates in testing and validation of services and system upgrading