Informatics Technical Specialist
JOB DESCRIPTION:
Main Responsibilities:
Strategic:
Become a trusted advisor to customers
Identify customer needs propose solutions and resolve problems
Provide feature/ product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Operational:
Execute project work plans with a focus on timely completion & risk mitigation
Track and report on assigned project aspects on a regular basis
Configure and integrate products to customer specifications; deliver training
Provide customer support assistance as needed
Revise and keep up to date all project documents and systems of record
Participate in team and customer meetings effectively
Skills & Experience Required:
Bachelor or Master degree in Computer Science Information Systems Medical or Hospital Informatics or related disciplines
24 years of relevant experience installing configuring and/ or maintaining diagnostics laboratory informatics applications
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems middleware and/or analyzer management systems or inventory management systems used in diagnostics laboratories
Hands on experience implementing configuring training and supporting one or more laboratory information systems mentioned above is highly desirable
Able to execute assigned tasks satisfactorily with a high degree of commitment and quality independently
Technical proficiency with general business applications such as MS Office MS Project/ Smartsheet
The base pay for this position is
N/A
In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
CRLB Core Lab
LOCATION:
Taiwan > Kaohsiung : Shi-Wei Financial Center
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Employment Type : Full-Time
Experience: years
Vacancy: 1