Nutanix Engineer / Networking IT Support Engineer -Taiwan

Nutanix Engineer / Networking IT Support Engineer (Break & Fix Support) Location: Taiwan Employment Type: Freelance (On-Call Basis) Priority: Low Requirements: ID/ Passport/ valid work permit and CCNA Certification Cities to be covered: Banqiao, Kaohsiung City, Taichung, Teipai Role Overview We are seeking an experienced Nutanix Engineer / Networking IT Support Engineer to provide Break & Fix support services across enterprise infrastructure environments. This freelance, on-call role requires a highly skilled professional who can diagnose, troubleshoot, and resolve hardware, network, and infrastructure-related incidents efficiently while maintaining a high level of customer service and professionalism. The ideal candidate will possess strong technical expertise in Nutanix and networking technologies, hold a valid CCNA certification, and demonstrate excellent communication skills with fluent English proficiency. Key Responsibilities * Provide onsite and remote Break & Fix support for networking and infrastructure-related incidents. * Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism). * Perform system upgrades, patching, and lifecycle management activities. * Troubleshoot and resolve hardware, software, virtualization, and network issues. * Diagnose and resolve network connectivity problems involving TCP/IP, VLANs, DNS, DHCP, and related technologies. * Implement and support backup and disaster recovery solutions. * Respond to critical incidents and service requests within agreed response times. * Collaborate with global and regional teams on infrastructure and cloud-related projects. * Maintain accurate technical documentation, incident reports, and service records. * Ensure professional interaction with end users, stakeholders, and customers at all times. Required Skills & Experience * Minimum 5 years of experience in infrastructure, virtualization, networking, or IT support engineering. * Strong hands-on experience with the Nutanix ecosystem (AOS, AHV, Prism). * Experience supporting VMware and/or Hyper-V environments. * Solid understanding of networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing, and switching. * Proven experience providing Break & Fix support in enterprise environments. * Ability to diagnose and resolve complex infrastructure and networking issues. * Experience with backup and disaster recovery solutions. * Scripting experience with PowerShell and/or Python is advantageous. Mandatory Requirements * Valid CCNA Certification (Cisco Certified Network Associate). * Minimum 90% pass score on the induction assessment. * Fluent English communication skills (spoken and written). * Ability to work independently in customer-facing environments. * Professional demeanor and strong customer service orientation. Preferred Qualifications * Nutanix Certification (NCP or higher). * Experience with cloud platforms such as AWS, Azure, or GCP. * Knowledge of automation tools such as Ansible and Terraform. * Experience supporting enterprise networking infrastructure. Soft Skills * Excellent verbal and written communication skills in English. * Strong professionalism and customer-facing skills. * Ability to remain calm and effective during critical incidents. * Proactive problem-solving mindset. * Strong organizational and time-management skills. * Ability to work collaboratively within distributed teams. * Commitment to delivering high-quality technical support and customer satisfaction.