Customer Service & Logistic Manager

Kimberly-Clark • Taipei City, Taipei City, Taiwan

9 天前

職務描述

Job Description

Position Summary

The Logistics & Customer service Manager is responsible for overseeing and optimizing logistics & CSC operations across Taiwan including customer order management warehousing transportation and import/export activities primarily through third-party logistics (3PL) partners. The role ensures that logistics & orders performance meets company standards in cost service level and efficiency while driving continuous improvement and operational excellence.

Key Responsibilities

Project Management and Cross-functional Collaboration

Lead the end-to-end logistics transformation project including timeline resource and stakeholder management.
Lead the warehouse move project and avoid any risk impact business and problem solve.
Develop and implement standard operating procedures (SOPs) with 3PL to ensure operational alignment.
Manage data migration system integration (WMS/TMS) and performance reporting setup.
Drive continuous improvement initiatives post-transition to enhance efficiency and customer satisfaction

CSC & Logistics Operations Management

Supervise day-to-day operations of 3PL warehouses and transportation to ensure KPIs are met (e.g. OTD inventory accuracy cost control damage rate).
Standardize and continuously improve logistics processes (e.g. WMS interface order fulfillment return flow).
Manage inbound outbound and international logistics operations to ensure

compliance with legal and customer requirements.

Ensure high accuracy in order processing and timely delivery.
Monitor service KPIs (OTIF On Time In Full fill rate response time).

3PL Management and Performance Review

Act as the main liaison between the company and 3PL providers. Manage contracts performance reviews and monthly business review meetings.
Establish 3PL selection and evaluation criteria based on pricing capacity flexibility and service quality.
Drive continuous improvement initiatives with 3PLs to enhance delivery accuracy and reduce operational issues.

Cost and Efficiency Optimization

Regularly analyze transportation and warehousing cost structures and identify cost-saving opportunities.
Optimize delivery routes shipment batching and warehouse layouts to improve service efficiency.
Support annual budget planning and ensure logistics KPIs and financial targets are achieved.

Team Leadership & Development

Lead coach and develop the customer service and logistics team to deliver excellent service.
Set team goals and monitor performance against service targets.
Process Improvement & Cross-functional Collaboration

Qualifications

Education: Bachelors degree or above in Logistics Supply Chain Management International Trade or related fields.
Experience: 7 years of experience in logistics or supply chain management with at least 2 years in a managerial position at least 3 years in 3PL or FMCG operations is plus.
Solid knowledge of warehousing transportation and import/export operations.
Proven leadership and cross-functional communication skills.
Strong understanding of logistics KPIs and analytical ability in cost and operational performance.
Hands-on experience with ERP / WMS / TMS systems.
Strong project management problem-solving and process optimization skills.
Leadership & Team Development.
Language: Fluent in Mandarin; proficient in English (both written and spoken).

Primary Location

Taipei Office

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Required Experience:

Manager