Operations Lead — Taiwan

Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities:

• Act as the key Operations and Customer Service contact for local regulatory matters supporting communication with regulators based on actual operational status.
• Translate regulatory requirements into clear actions for Customer Service Taiwan SOP Bot Ops Compliance Legal Product and other teams.
• Review and localize operational policies SOPs chatbot flows Help Center content and customer communication templates to ensure consistency and compliance.
• Partner with Legal Compliance Finance/Treasury Product Technology Data Sales/Trading and CS teams to build scalable local operating processes.
• Monitor daily operations including transactions trading activities sweep status rejected/pending/review cases refunds bank verification issues and escalations.
• Manage vendor dispute tickets RFI cases fraud/scam investigation requests and other operational tickets within SLA.
• Provide guidance and training to Customer Service teams for troubleshooting BAU support product launches and campaign readiness.
• Coordinate with internal BUs from a Customer Service perspective to support new product or campaign launches in Taiwan.
• Identify operational gaps conduct root-cause analysis improve workflows and strengthen risk controls.
• Build reports/dashboards and provide regular updates on key operational and Customer Service metrics.

Requirements:

• 5 years of experience in operations customer support operations fintech financial services crypto exchange payments or other regulated industries.
• Strong understanding of the regulatory and business environment.
• Experience coordinating with regulators Compliance Legal CS Product and cross-functional teams.
• Proven experience in SOP review process localization operational go-live readiness and issue escalation.
• Familiarity with exchange operations trading operations payment operations fraud/scam investigations refunds or bank verification processes.
• Strong analytical problem-solving stakeholder management and communication skills.
• Ability to work independently with strong ownership while collaborating across regions and business units.
• Professional fluency in Mandarin Chinese and English.
• SQL/Python or dashboarding experience is a plus.

Why Binance

Shape the future with the worlds leading blockchain ecosystem

Collaborate with world-class talent in a user-centric global organization with a flat structure

Tackle unique fast-paced projects with autonomy in an innovative environment

Thrive in a results-driven workplace with opportunities for career growth and continuous learning

Competitive salary and company benefits

Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1