Senior Dispute Analyst
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global
Make your mark at one of the biggest names in payments. Were looking for a Senior Dispute Analyst to join our ever evolving Disputes Operations team and help shape the future of global this role you will play a critical part in protecting clients cardholders and the business by driving fair accurate and timely dispute resolutions across the payments ecosystem. Your expertise will help strengthen trust in every transaction ensure compliance with card network and regulatory requirements and uncover insights that improve operational performance and customer experiences. Working alongside experienced payments professionals you will have the opportunity to influence processes support complex decision-making mentor colleagues and contribute to solutions that advance Global Payments mission of delivering seamless secure and innovative payment experiences worldwide.
What youll own
Drive successful dispute outcomes by leading complex chargeback and arbitration cases ensuring accurate resolutions that protect clients cardholders and the business while meeting critical industry timelines.
Strengthen operational excellence by applying deep analytical expertise to identify transaction patterns mitigate risk and improve the effectiveness and consistency of dispute resolution processes.
Influence business performance through insights and recommendations that enhance compliance reduce financial exposure and support informed decision-making across dispute operations.
Champion quality and accountability by reviewing complex case documentation ensuring regulatory and card network requirements are met and maintaining high standards of accuracy across dispute activities.
Enable team success by sharing expertise guiding colleagues through complex scenarios and helping elevate overall capability productivity and service outcomes.
What youll bring
Bachelors degree or equivalent experience with 4 years of relevant experience in dispute resolution chargebacks payments operations or a related field.
Proven ability to analyze complex transaction activity interpret findings and make sound decisions that deliver accurate and compliant outcomes.
Strong working knowledge of card network regulations and industry dispute processes with the ability to apply requirements confidently in real-world situations.
Demonstrated success managing competing priorities exercising initiative and maintaining high levels of accuracy in a fast-paced environment.
Effective communication and collaboration skills with the ability to influence outcomes build trust and support colleagues across teams.
Its a bonus if you have
Experience handling dispute cases throughout the full association lifecycle including arbitration and final rulings.
Experience identifying operational trends and recommending process improvements that enhance client and business outcomes.
A track record of coaching mentoring or informally leading team members in complex operational environments.
About the team
Our inclusive and global teams win together every day. Were proud to have the best minds in the industry who you can learn from as you grow your career. The people the energy the connections its unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer
Globalpayers think like a client act like an owner and win as one team. Were curious and innovative always finding better ways to deliver impact. We empower each other to make decisions and its our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Does this sound like you Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Senior IC
Employment Type : Full-Time
Experience: years
Vacancy: 1