Customer Support Engineer Intern

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Department Overview

Our Department is providing technical support for the delivery of a major
mission-critical operations system in the development and implementation of
customer applications and company products for the customers best
performance and success.

Job Description

• In this role you will work with cross-functional teams over a variety of technology stacks and disciplines (e.g. web mobile middleware) in solving complex business and technical challenges.
• Working in a team environment to provide high quality technical and operational support for mission critical IT and Radio this role you are expected to ensure service level and operational key performance measures are met on an ongoing basis.
• The successful candidate should have a can do attitude and be able to think on their feet.
• Managing legacy and innovative new system solutions applications and processes. You will be given the opportunity to learn and develop new skills including access to labs and testing facilities.
• Work in a leading global company with lots of chances to expand your insight in the mission critical cybersecurity and video security tech field and a variety of career paths.

Your responsibility and expectation included but not limited to:

• Follow work instructions procedures and policies implement and maintain procedures to measure and track service performance and quality
• Work alongside with senior technical engineers as an escalation point for the Helpdesk staff or Service Engineers when necessary
• Interact with a wide range of technical and non-technical stakeholders
• Support existing systems and networks (servers firewall routers & switches)
• Software installations (base stations servers radios other devices in systems)
• Work on network devices (remote/onsite) and assist with network designs
• Be coached and mentored by senior engineers

Basic Requirements

• Bachelor Degree in Computer/ IT / Electronics / Engineering or relevant discipline

• Network IT and Virtual Machine background

• Good interpersonal and communication skill

• Good command of verbal and written English

• Think different Move fast

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Required Experience:

Intern

Employment Type : Full-Time
Experience: years
Vacancy: 1