Customer Service Representative

Challenge Yourself and Impact the Future!

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

• Wafer Level Packaging - Revolutionizing wafer fabrication processes for enhanced efficiency and performance
• Circuitry Solutions - Tailored solutions to meet the dynamic demands of modern circuitry
• Electronics Assembly Solutions - Innovating semiconductor, surface mount technology, and power electronics assembly for unparalleled reliability
• Advanced Materials and Joining - Engineering polymer and metal joining solutions for optimally performing circuits
• Film & Smart Surface Solutions - Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability
• Micromax – Elevating electronics through high-performing, specialized inks and pastes

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, infrastructure, and AI, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services enables the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We embody the 'Elements of our Culture'- our 5C's; Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for?

The Customer Service Representative is responsible for providing high‑quality support to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. This role serves as the primary point of contact for customers and plays a key part in maintaining customer satisfaction and strengthening long‑term relationships.

What will you be doing?

1.Manage, process and fulfill the daily orders

2.Update inventory and B/O status to customers via emails or vendor portals

3.Co-work with logistic partners to ensure shipment arrangement smoothly

4.Work closely with supply chain team to ensure material arrives on time

5.Billing and AR checking

6.Ensure all the doc. response to all the requests from customers

7.Perform administrative tasks assigned by Sales and supervisor

8.Support and back up other CSR when needed

Who are You?

We understand that not all candidates may meet the requirements listed above.
If you believe you have the knowledge and experience necessary to excel in this role,
we encourage you to apply

What competencies will you need?

1) Good English 2) More than one year of business, international trade or business management experience is preferred 3) High stress resistance, proactive, and good communication skills 4) Familiar with import and export business, basic concepts of international trade, arrangement of shipment management and statistics, preparation of order/management reports, inventory management planning 5) Careful and responsible, with a keen sense of numbers 6) Have good logical analysis ability 7) Familiar with Excel operation 8) Ability to communicate and coordinate across departments, determine priorities and handle emergencies

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.