Customs Brokerage Service Agent

Job Description

• To handle daily operation and ensure all related details are entered correctly in system.
• To track all incoming ocean import shipments and ensure that all documents are prepared prior to shipment arrival.
• To active involvement with problem-solving of issues presented.
• To review, acknowledge & follow up customers' SOP closely and develop good relations with customers.
• To review and check our SP's quotations and ensure SP charges as per agreed quotation.
• To check and issue invoices to customers and ensure the invoices are correct as per the agreement.
• To proactive and understand customers' needs and provide a professional service

Qualifications

• Understanding of transportation documentation and terms is a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English