Desktop Support Engineer

Company Overview

EIL Global is a leading provider of IT services across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, the company offers a comprehensive range of services, including digital transformation support and cutting-edge technologies such as AI-based workforce automation. EIL Global prides itself on its expertise in desktop, server, and network technologies, serving a diverse client base with professional and managed IT services.

Job Overview

We are seeking a highly skilled Desktop Support Engineer to join our team in Taipei City. As a mid-level position, the role requires 4 to 6 years of work experience in IT support. The successful candidate will be responsible for providing technical support in a full-time capacity, resolving user issues, and ensuring the smooth operation of IT systems in alignment with EIL Global's standards.

Qualifications and Skills

• Strong experience with Windows OS, understanding its configuration and troubleshooting common issues.
• Proficiency in Active Directory to manage and maintain directory services and access controls.
• Extensive knowledge of the Microsoft Office Suite to provide support and resolve user-related issues.
• Experience using remote desktop tools for effective troubleshooting and user support.
• Ability to navigate and utilize ticketing systems for logging, tracking, and resolving IT issues efficiently.
• Expertise in hardware repair including diagnosis and replacement of faulty components.
• Excellent troubleshooting skills (Mandatory skill) to identify and resolve IT problems promptly.
• Strong IT support skills (Mandatory skill) to assist users with technical issues and improve system performance.

Roles and Responsibilities

• Provide first-line support and troubleshooting for desktop, laptop, and peripheral devices.
• Manage user accounts and permissions using Active Directory and other management tools.
• Resolve technical issues related to hardware, software, and networks reported by end-users.
• Maintain records of repairs, configurations, and installations for reference and compliance.
• Assist in the deployment and configuration of new hardware and software as needed.
• Contribute to the development and documentation of technical FAQs and best practices.
• Work closely with other IT team members to escalate complex issues and ensure timely resolution.
• Conduct regular maintenance to ensure the continued performance of IT systems and infrastructure.