Storage Knowledge Management Content Writer

Description and Requirements

Lenovo is seeking a skilled and driven Storage Content Developer to join our expanding Services Training, Tools, and IP Development team. In this role, you will create innovative technical content focused on helping Lenovo customers resolve issues independently and optimize their storage solutions. This includes developing customer self-help materials for a wide range of Lenovo products, such as ThinkSystem, ThinkServer, System X, Lenovo Storage, and networking solutions.

You will collaborate with engineers, architects, product managers, and other technical content developers to deliver clear, effective, and customer-friendly content. The content you produce will be published on platforms like and will assist customers in self-healing, troubleshooting, and maximizing their use of Lenovo’s storage and computing products.

This is a highly collaborative and fast-paced role, requiring technical expertise, strong communication skills, and the ability to transform complex technical information into actionable content that meets customer needs. You will also have access to Lenovo’s extensive lab facilities, including hardware resources, production studios for video content development, and a range of software tools to help create diverse content formats.

Key Responsibilities :

• Develop, write, and edit technical content to assist Lenovo customers in troubleshooting and self-help scenarios, including online articles, troubleshooting guides, demonstrations, and videos.
• Work closely with product teams and engineers to gather technical information and present it in user-friendly formats, ensuring accuracy and clarity.
• Collaborate with marketing, training teams, and subject matter experts to create content that supports customer education, system configuration, and common issues.
• Contribute to the development of multimedia content such as videos and simulations that enhance user understanding of real-world scenarios.
• Maintain up-to-date content on the support website and ensure it aligns with product updates, feature releases, and emerging industry trends.
• Manage multiple content projects in a deadline-driven environment, tracking progress and ensuring timely delivery of high-quality content.
• Enhance content engagement by incorporating feedback from customers and internal teams.
• Use Lenovo’s lab facilities and software tools to create real-time product demonstrations and training content.

Basic Qualifications :

Preferred Qualifications :

What We Offer :

Why Join Lenovo?

At Lenovo, we believe in smarter technology for all. By joining our team, you’ll be part of an innovative company that is redefining how technology supports businesses and individuals. We offer a collaborative, dynamic work environment with opportunities to grow, along with competitive benefits. If you are passionate about customer empowerment through technology, we want to hear from you.

Application Process :

If you are interested in contributing to a global initiative aimed at enhancing customer self-help experiences, please submit your resume, a portfolio of relevant work, and a cover letter outlining your experience and interest in the role.

Additional Locations :