Manager, Specialist Sales, SME

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Specialist Sales, SME

Mastercard is pioneer in commercial payment solution in the market. We deliver value to businesses, merchants and financial institutions. Additionally, all of our traditional payments competitors are highly focused on cross-border transactions and many non-traditional competitors are now focusing on cross border. We are seeking a motivated individual to drive our sales strategy in both commercial payment as well as the new and exciting space of real-time cross border payments leveraging our world-class payment platform that Mastercard has developed to help individuals and businesses make faster, more cost-effective cross border payments.

Based out of Taipei, the role of Manager, Small Business Segment, Hong Kong offers the successful individual the opportunity to manage one of the growing revenue contributing business in the division.

This individual will be responsible for the shaping and executing the Small Business Segment plan, collaborate with internal stakeholders, regional SME product and in-country teams to advance bank and payment institution challenges.

The ideal candidate will demonstrate strong execution focus with strong analytical and organization skills and knowledge of the payments / service industry and relevant experience in dealing small size financial institutions or NBFI.

Overview :

The Manager, Small Business Segment will be part of the Commercial and New Payment Flows (CNPF) Team which is responsible for advancing the Mastercard small business efforts in Taiwan and reports to Vice President, Specialist Sales, Greater China Division. The individual will be responsible for supporting Taiwan small business commercial cards performance, which includes driving strategy, product development and management, analysis and reporting, and sharing best practices.

This role will be a point of contact for Small Business product development and sales to internal partners and issuers, and the individual will be partnering with the Division Product / Segment Leads to deliver GDV, new customers, share and revenue objectives for the market. This role will require the ability to work both independently and in close partnership with internal stakeholders, thought leadership, influencing skills, and innovative approaches to product development, underpinned by strong analytical capabilities.

Role :

The key objectives of this role are to drive growth of the Small Business prepaid, debit and credit card portfolios, and achieve agreed targets in terms of new wins, GDV, revenue and / or share through the following activities :

• Possess deep knowledge of payment market products and programs from both an issuer and end-user client perspective. Develop strategy and recommend new, differentiated features and benefits to enhance the Small Business sales and optimization strategy for existing and prospective issuers, 3rd party partners and their clients in order to drive new business and incremental growth for Mastercard's Small Business portfolio
• Collaborate with multiple stakeholders across Account Team, Regional Product leads, Division Customer Solutions Center Team, Marketing, , Finance, Pricing and Interchange, Franchise, Legal, Customer Delivery, as well as third parties / partners to support new card product launches and / or enhancements and go-to-market initiatives
• Provide consultative sales enablement, especially during complex and cross-departmental sales / product discussions through the combination of deep functional skills and a thorough understanding of Mastercard's assets, positioning the organization as the best product partner for the customer. Negotiate successfully & reaches mutually beneficial solutions for all parties on product solutions. Proactively identify opportunities to create customized product solutions.
• Monitor the landscape of competitive products and industry trends via desktop research or primary research engagements, understand their implications on the Mastercard Small Business cards portfolio, and make the necessary adjustments
• Address customer’s pain points by providing all-rounded Mastercard solutions to drive best-in-class customer experience
• Effectively communicate the launch of new products, services & platforms and / or enhancements to internal stakeholders and external customers through bulletin announcements, briefing sessions, PR, customer pitches, etc
• Ensure that issuer product propositions are in line with platform constructs
• Act as link between Global / Regional Small Business team and Greater China teams in developing new card propositions and narratives, and best practice sharing

All About You :

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.