Partnership Development Manager

Description

• Develops local relationship with Partners and facilitates other internal teams to do so when needed.
• Forecast business growth, track and analyze existing relationships with our Partners as well as identify further areas of opportunity for growth.
• Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Meets assigned targets for growth in revenue / gross profit through existing Partnerships in their portfolio.
• Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets and critical milestones associate with productive partner relationship
• Manages potential partner conflict with other Infobip sales channels by fostering excellent communication internally and externally, and through strict adherence to partner rules and engagement.
• Aligns cross-functional teams in order to ensure partners implementations are on track and successfully delivered
• Ensures Partner certification program is executed as per standards
• Organizes and coordinates joint planning sessions and processes with the Partner
• Creates and manages a recurring partner communication strategy, including quarterly business reviews and potential new opportunities and feature updates
• Ensures partner compliance with partner agreements
• Drives adoption of company programs among assigned Partners.
• Partner relationship management (in Sales force) – all data related to Partnerships is accurately inserted in CRM system
• Organizes Partnership related events and drives similar initiatives / activities related to improvement of Infobip’s relationship with the partners.
• Enables acquisition of new customers through management of Partnerships and collaboration with Infobip’s Sales representatives on all relevant markets where our Partner operates.
• Develops high value relationships at the Executive level with customers and partners
• Builds a structured approach to partner business development and also for relationship management
• Demonstrates market expertise and a deep understanding of customer’s organization to drive customer decisions toward company’s solutions and products
• Assists in brand / market awareness and opportunity development by delivering subject matter expertise and thought leadership to the market via forums, conferences, panels and PR activities
• Ensures a seamless transition of customer responsibility to the CSMs following a successful implementation.
• Provides inputs to the PO and Marketing teams about the vertical they are covering, organizes and defines use cases; scales the new processes and approach towards vertical to sales teams in the assigned region or on a global level.