EUV Service Engineer (Optics)

Shift works required.

Work and perform in compliance with company’s regulation and request.

Perform Technical Field Service activities

Installation and commissioning of equipment

Troubleshooting, repair, and maintenance

Escalation support

User Training / Customer Training

Providing sales support

All necessary reporting as per company policy

Demonstrate customer service skills and knowledge with a high level of passion and dedication.

Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude.

Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range

Provides documents activities performed utilizing the required format, such as service report, technical report, etc.

Develop and maintain relationship with customer to achieve the highest possible levels of customer satisfaction.

Respond to satisfaction surveys, working to resolve customer care issues.

Provide timely response to all requests from both internal and external customers.

Perform necessary administrative paperwork in complete and accurate manner.

Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.

Feedback in time on product quality issues on site, as well as marketing information to the company.

Ensure direct reports maintain company-issued test equipment and support tools.

Perform other related duties and responsibilities as assigned

Education

A university degree in optics / mechatronics with professional experience or are a technician / master craftsman with several years of experience in optics or mechatronics

TOEIC Listening & Reading score >

Experience

3 years of relevant working experience, prefer on installing, troubleshooting industrial electronics, machines or computer systems

Highly customer-oriented

Knowledge in laser systems, light sources best case in EUV source

Knowing the optical laws of physics à Fundamentals of Optics

Other skills

Characterized by an independent way of working, a hands-on mentality and assertiveness

Microsoft operating system knowledge is required

Be able to function independently, be self-motivated and yet be part of a team.

Good command of written and spoken English

Willingness to travel domestic and internationally.

Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

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