Staff Field Service Engineer

In This Role, Your Responsibilities Will Be : The position will be located in Taiwan area. This is a support position, and is suitable for engineers desiring to advance in the area of solution level customer support. This position requires deep customer engagement, with a full understanding of the customer specific solution and use environment. The Field Service Engineer will work within the structure of NI Managed Service Agreements, wherein NI service level commitments are significantly higher than standard NI business. Typical Managed Service Agreement customers will be manufacturers with whom NI has a very large installed base of advanced solutions.

In support of these efforts, you will work closely with the following NI personnel : Services managers and Sales Branches throughout Asia NI Global Services Hardware Services team NI Manufacturing in Hungary, China, and Malaysia Logistics and calibration providers in the region

Core Job Responsibilities :

Advanced Customer Support for Service Agreements

Perform Preventive and Corrective Maintenance on site at customer facility

Tracking and driving large system customer escalations to resolution

Report out to customers and internal management on issues and resolutions

Provide first-responder technical support for Service Agreement customers

Provide feedback to development team regarding system enhancements

Customer Management

Proactive contact with customer line management and engineering to arrange work, identify issues, and support production

Providing start-up assistance to ensure key customers successful application development

Teaching custom training covering topics that are relevant to a customer's application

Provide these services on-site (70+% Travel)

Who You Are :

• Flexibility and comfort with uncertainty as is normal in an emerging business area
• Interpersonal skills that enable successful cross-functional and customer interaction
• Possess strong work ethic and drive to succeed
• Self-manages time and priorities well, juggle multiple projects, and consistently meet deadlines
• Adheres to high standards of professional conduct
• Works effectively with customers
• Organization - coordinates activities with others to achieve results and to influence without control

For This Role, You Will Need :

Work Experience

1-3 years of experience as a systems integrator, applications engineer, or test engineer

Preferred candidates will have experience in NI product support and / or application; thorough understanding of support standards and practices in Test and Measurement industry; deep familiarity with NI products; and project management experience.

Experience at contract manufacturers and Semiconductor industry is a plus

Knowledge, Expertise, and Skills

Required -Undergraduate or graduate engineering degree, EE, CompE, or CS preferred

Either broad technical knowledge of NI product line and platforms, or broad technical knowledge of automated test (ATE) and / or distributed I / O applications

Ability to effectively troubleshoot, identify, and solve application-specific system level problems

Ability to integrate individual pieces together into a functioning system

Understanding of technical practices in Test and Measurement instrumentation application

Demonstrated success in customer support and / or field engineering

Ability to communicate both orally and in writing in various circumstances, both in English and Chinese

Personal fit with culture of NI and the Filed Services Team

Preferred Qualifications That Set You Apart :

Our Culture & Commitment to You :

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.