Description :
We are seeking a talented individual to join our Consumer team. This role will be based in Taiwan. This is a hybrid role that has a requirement of working at least three days a week in the office.
What can you expect?
- Marsh Taiwan Consumer Team is looking for a Client Executive to join the team.
What is in it for you?
Curiosity to learn and explore new ideas.Agility and adaptability to thrive in a dynamic environment.Self-starter qualities, demonstrating the ability to work independently.We will count on you to :
Serves as the first point of contact for day-to-day communications with designated low-risk accounts, follows up on correspondences and works to strengthen and grow account relationships.Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.Supports colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including : processing billing requests and gathering information for quotes, generating project calendars, liaising between internal senior professionals and accounts and organizing meeting logistics to ensure customer satisfaction.Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop sales capabilities.What you need to have :
Bachelor degree or above, majoring in insurance studies is preferred.5+ years of working experience in auto related industryAct as a first point of contact within service team for day-to-day insurance queries and be proactive in servicing and anticipate any issues at an early stage.Fluency in both Chinese and English both verbal and writtenWhat makes you stand out :
Excellent communication and written skills in English and ChineseStrategic thinker with ability to take ownership, prioritise work, and meet deadlines with can-do attitude.Highly motivated and a team player with good stakeholder management skills.Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
