房務部-房務協調員 Housekeeping-Housekeeping Coordinator / Runner

Job Overview

The Housekeeping Coordinator / Runner acts as the main point of contact in the Housekeeping operation. The individual assigns rooms to Housekeeping Room Attendants dispatches them on requests, and supports the Front Office in ensuring timely room readiness. The Coordinator / runner also supports higher management with administrative tasks for the department and services guest rooms upon request.

The Role

1.Coordinates the daily tasks of Room Attendants and delegate guest requests to them.

2.Updates and maintain prompt communication with the Floor Supervisors and Front Office team on room status using the appropriate system according to departmental procedures.

3.Assists the higher management in administrative tasks such as office supplies, inventory control, expenses reports and any other department related documents. Update the departmental noticeboard with the latest information periodically.

4.Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided

5.Provide services and assistance to in-house guests, including the delivery of supplies and other services.

6.Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.

7.Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.

8.Ensures that working area is kept clean and organized at all times. Assist to enforce strict compliance with Work Place Safety and Security policies set by the hotel.

Talent Profile

• Previous experience in luxury hotel / resort services is highly preferred.
• Friendly personality, excellent team player, and able to maintain strong relationships with guests.
• Basic proficiency in written and spoken English is highly preferred.
• Knowledge of cleaning procedures, chemicals, and surface materials.
• Legally authorized to work in Taiwan.

1.協調並派遣顧客需求或任務給房務員。

2.按照部門流程，於系統上更新客房狀態並與樓層主管及櫃檯團隊保持即時溝通。

3.協助主管處理各項行政職務，例如添補辦公備品、庫存控制、費用報告及任何其他部門相關文件。定期更新部門佈告欄以提供最新資訊。

4.回報任何問題或損壞，以確保酒店內的設備和服務設施無缺陷。

5.進行客房住客的服務及問題協助，包括備品的遞送等服務。

6.隨時掌握酒店日常服務、活動、促銷等最新資訊。若有任何變更，需向團隊成員更新以確保顧客收到最新資訊。

7.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。

8. 確保工作區域保持乾淨整潔。嚴格遵守酒店所制定的工作場所安全規範。將遺失物送至房務部並填寫所需表格。

9.按照服務標準，提供開夜床服務，包含補充minibar。

10.處理顧客的需求，並立即將投訴回報給房務主任。

1. 在豪華酒店 / 度假村服務經驗尤佳

2. 性格親切，善於團隊合作，並能很好地維護與客人的關係

3. 基本的英語書寫和口語能力尤佳

4. 了解清潔程序、化學品和表面材料

5. 具備在台灣合法工作身份