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Manager Global Mandate Service Delivery

Manager Global Mandate Service Delivery

Fidelity InternationalTaiwan
22 天前
職務描述

Description

Title Manager Global Mandate Service Delivery

Department Global Mandate Services (GMS)

Location Taiwan / APAC

Level Manager

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Global Mandate Services team and feel like you’re part of something bigger.

About your team

The Global Mandate Services (GMS) team supports the implementation and change management of segregated mandates and sub-advisory mandates across institutional clients globally. This includes onboarding new clients, managing client-led or regulatory change, internal strategic initiatives, and enhancing operational delivery frameworks. The team plays a critical role in supporting discretionary portfolio management and advisory services and collaborates closely with internal stakeholders including Sales, Investment Management, Asset Management Operations, Client Services, and third-party providers.

About your role

As part of the Global Mandate Service Delivery team, this role will be responsible on site management of the Service Delivery team reporting to the Head of GMS Service Delivery. This will include day to day management of the pipeline of activity and repsponibility for managing the GMS Service Delivery team.

The team is responsible for institutional and wholesale sub-advisory mandate (collectively “institutional”), client-led change, and internally led-change activity globally, strong focus on supporting

Focused on discretionary portfolio management (segregated mandate) and investment advisory services, the role will have central responsibility for delivery and quality assurance across the scope of activity.

The successful candidate will act as a key partner to the sales teams to help drive delivery of client related change activity, and effectively manage the risks across client management. The role will also require interactions with the range of internal partner functions that are critical to support change activity.

The focus will be on Asia Pacific Clients, but can support our wider client-based across EMEA. The role will be based in Taiwan and travel across the wider APAC region is possible, both to engage with client facing sales teams and key support functions.

About you

The Successful candidate will take accountability to manage the new client and internal lead change activity, as well as act as key escalation point for complex change and query resolution

Project & Change Management

  • On Site manament of the activity pipeline and on site oversight of the team
  • Own and manage end-to-end implementation and change projects across institutional client mandates, including fund launches, terminations, and in-life changes.
  • Maintain and track comprehensive project plans, identifying risks and escalating issues as necessary.
  • Act as a key escalation point for complex change and query resolution.
  • Plan and lead regular project governance forums and client / custodian meetings.

Stakeholder Engagement & Leadership

  • Act as a key partner to global Sales teams, engaging at the opportunity stage to assess potential future mandates.
  • Coordinate internal resources to design and deliver solutions for bespoke client requirements.
  • Build strong relationships with internal stakeholders, including Investment Management, Risk, Compliance, and Operations.
  • Represent the GMS team in cross-functional governance forums and external client discussions when required.

    • Operational Excellence & Risk Management

  • Ensure robust operational setup for all client mandates, with a strong focus on risk mitigation, control processes, and quality assurance.
  • Oversee and drive improvements to operating models, including risk controls and reporting.
  • Engage with custodians, vendors, and platform providers to ensure readiness ahead of go-live dates.
  • Work closely with Client Relationship Managers to capture and fulfill client expectations.

    • Team Management & Development

  • Day to day on site management of the Service Delivery Team
  • Management of the pipeline of activity
  • Support production of Management Information (MI), governance reporting, and board-level materials.
  • Contribute to continuous process improvement and innovation across GMS functions.

    • Desirable Experience and Qualifications

    Experience & Knowledge

  • Team leader experience is preferable
  • Proven experience in any of : Client Relationship Management (CRM) or exposure to investment instruments and associated operational functions such as investment management operations; asset servicing; trade operations; fund accounting.
  • Experience of product development or Client onboarding and change management for institutional clients is advantageous.
  • Experience with Investment Management Agreements (IMAs) and client guideline documentation is also advantageous.

    • Skills & Attributes

  • Excellent project management and planning skills.
  • Strong stakeholder management and influencing capability.
  • Analytical and problem-solving mindset with high attention to detail.
  • Effective communicator, both verbal and written.
  • Strong spoken and written English is critical
  • Self-starter with the ability to manage multiple priorities under pressure.
  • Comfortable leading smaller teams and working across global, matrixed environments.

    • Desirable Qualifications

  • University degree or equivalent experience in a related field.
  • Experience managing operational change in a global investment management context.
  • Use of project tools and systems (e.g., InvestOne, workflow trackers) desirable.

    • What You Can Expect

  • A dynamic and collaborative working environment with a global mandate.
  • Opportunities for professional growth, cross-functional exposure, and leadership.
  • A key role in shaping and delivering best-in-class client service for institutional clients globally.

    • Feel rewarded

    For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

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