JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What your day-to-day will look like :
Client / Stakeholder Management
- Provide superior customer service to meet on-site client’s expectations
- To be attuned with customers, build and establish relationships with stakeholders across all levels.
- Foster a sense of community and create happiness at work for the team, the client, and their guests.
- Display tact and diplomacy in working and communicating with others / users.
- Share communications collaterals with the JLL team
Procurement & Vendor Management
Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)Assist in the procurement of vendors and services as requiredHold vendors accountable for timely service at Client sitesWork with sourcing to on-board new vendors and maintain existing vendor and contract information.Liaise and manage respective vendor to support the functionality of office spaceFinance Management
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate mannerEnsure prompt and accurate management of purchase orders in JDEResearch and resolve vendor payment issues.Health & Safety Management
Conduct regular audits to ensure safety procedures on site are in place and workingAssist in carrying out safety procedures when neededSite Operations Management
Assist in the implementation of Industry Best Practice operationsConduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all timesSeek ways to constantly reduce costs and improve operational standardsAlways maintain premises in neat and good working conditionMonitor Janitor team to ensure that office and amenities items are always in stockOrganize and track activity status and details of multiple projects.Enhance site field manuals & SOPs for all the FM functions.Oversee FM function / service executions, ensure smooth operation.Resolve problems associated with all building services including janitorial, mailroom, reception, transportation, event, space management, copier services, parking, conference rooms, interior and exterior furnishings, fixtures and equipment.Pro-actively inspect interior and exterior spaces regularly as directed to ensure thefacility is in good repair and the site is safe.Supervise the housekeeping staff and ensure that the facility is a clean and hygienicplace to work in.Check rooms and furniture to identify needs for repairs or renovations.Assist with the coordination, scheduling and performance of all maintenance activities of soft servicesAssist with operational reporting, budgeting, financial systems and purchasingBe Mentors for junior Facilities team membersBe responsible to consolidate all customer issues and generate a monthly reportAd Hoc responsibilities assigned by the Site Service ManagerPrepare logs, documents and reports as required for the site and take action as required.Be a team player and work with other members of the team to meet all team goals and deliver performance excellenceObserve and report all incidents or suspicious activity to the Facilities Manager or Client Security as appropriate for the circumstances and / or as required by the site.Risk Management
Assist in the implementation and management of property risk management programSupport the implementation and monitoring of disaster recovering and businesscontinuity plansFollow established escalation procedures and incident reporting proceduresAdhere to Jones Lang LaSalle’s business conduct by ensuring compliance with thefirm’s guidelines, procedures and strategiesAchieve Key Performance Indicators and Service Level Agreement targets
Firm First Mindset
Able to cooperate and work well with others to meet targetsSupport the team effectively as and when neededProven ability to commit to flawless execution while complying with firm’s procedures and standardsClient Focus & Relationship Management
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the CustomerAble to interact with the general client staff & vendors with easeAbility to manage conflict and conflicting prioritiesDemonstrates ability to work with vendors to deliver efficient servicesDemonstrates proactive & professional approach to customer serviceHas a customer-oriented attitudeProject Management & Organizational Skills
Proven ability to manage multiple and complex operational matters on a daily basisDemonstrates ability to prioritize and manage the completion of projects in an efficient and timely mannerDesired or preferred experience and technical skills :
Client Focus & Relationship ManagementDemonstrates proactive & professional approach to customer service and stakeholder engagementAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirementsHas a customer service-oriented attitudeTeam Leadership (where applicable)Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levelsProject Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basisProblem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectivelyAnalytical, proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutionsRequired Skills and Experience :
Min. bachelor's degree in facilities management, building, business or other related field & / or 3-4 years' experience in facilities, property management, hospitality or related fieldHas experience working in industrial environmentKnowledge of local occupational health, safety requirements and critical facilitiesKnowledge of vendor management for specialized servicesStrong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language), also an active listenerPassion for quality – has an eye for detail to make sure the best delivery of servicesSelf-motivated; confident & energeticAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situationsStrongly goal-oriented – able to focus on meeting all performance targetsIs a team player – able to cooperate and work well with others to meet targetsProven ability to initiate and follow through with improvement initiativesExhibits honesty & trustworthinessFluent English and Mandarin in reading, writing, listening and speakingLocation :
On-site –Hsinchu, Taiwan, China
Job Tags : Hiring
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
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