客務-嘉佩樂文旅官 Rooms-Front Office-Capella Culturist

1.嘉佩樂酒店文旅官負責協助每一位顧客的餐飲預訂，交通安排，娛樂活動以及任何其他需求。這個職位是私人助理和禮賓部合併而成的。

2.嘉佩樂文旅官應當專業地提供服務並滿足每位顧客的需求從而使得顧客擁有前所未有獨一無二的入住體驗。

3.嘉佩樂文旅官將為每位顧客提供一對一服務，並有效地滿足所有顧客合理的要求。因此要做到這點必須要充分瞭解飯店的產品資訊以及台灣當地的傳統文化和周邊資訊。

4.嘉佩樂文旅官需能夠清晰地，快速地進行判斷，並作出正確決定來處理所有事情。身為嘉佩樂文旅官，在他們的詞彙中不能有"不"這個詞，他們必須充分瞭解飯店以及當地情況並為顧客提供準確資訊。

5.除此之外，嘉佩樂文旅官也負責所有預訂，處理所有付款要求，接聽所有來電以及回覆電子郵件。文旅官的職責也包括將預訂的資料上傳到系統裡。瞭解所有顧客的喜好以為顧客提供特別的入住體驗。

1.大專或大學文憑，最好是飯店 / 飯店管理專業。2.有在豪華酒店 / 度假村擔任類似職位的經驗。3.有禮賓經驗者優先。4.優秀的人際溝通能力，個性風度翩翩，善於培養強而有力的賓客關係。5.良好的英語和普通話口語和書寫能力。6.物業管理系統知識（例如OPERA）。7.熟練的計算技能（例如Microsoft Office）。8.急救、緊急程序和消防安全技能訓練。9.可在台灣合法工作。

Position Overview

The Culturist is the ambassador of the hotel and is responsible for crafting memorable guest experiences from pre-arrival to post-departure moments. The individual is also the expert in local culture and heritage and provides flawless and luxurious personalized service to all guests. The Culturist is also responsible for the upkeep of the Capella Living Room.

The Role

1. The Capella Culturist is responsible for assisting / providing every guest with Dining Reservations, Transportation, entertaining recommendations, or any other needs. This position is a combination of personal assistant and concierge.

2. The Role of the Capella Culturist is to offer our guests with an exclusive service that is accurate, courteous, efficient, and tailored to the individual requirements of our guests.

3. The Capella Culturist will be working on a one-to-one basis with each guest, structuring their activity requests around their specific requirements and interests. This will only be achieved by having a thorough knowledge of the local culture in Taiwan.

4. The Capella Culturist should be able to provide instant yet positive judgment towards all events that happen. Being a Capella Culturist, never say "NO" to any guests' appropriate requests, furthermore, Capella Culturists should have a clear understanding and information about the hotel to provide accurate messages to the guests.

5. Other than that, Capella Culturist is responsible for all the bookings, room charges, answering phone calls as well as replying to emails. In addition, they are also responsible to upload and key in all important information into the system. Last but not least, being a Capella Culturist is important to provide a memorable experience to all the guests.

Talent Profile

1. Diploma from college or university preferably in Hotel / Hospitality Management.

2. Experiences in similar roles in luxury hotels / resorts.

3. Concierge experience is of advantage.

4. Excellent interpersonal skills with personable character, good at cultivating strong guest relations.

5. Very good command of spoken and written English and Mandarin.

6. Knowledge in Property Management Systems (e.g. OPERA).

7. Competent computing skills (e.g. Microsoft Office).

8. First aid, emergency procedure, and fire safety training skills.

9. Can legally work in Taiwan