Talent.com
你所在的國家不提供此工作機會。
Senior Field Service Engineer, Dx, Taiwan

Senior Field Service Engineer, Dx, Taiwan

Hologic, Inc.Taiwan
15 天前
職務描述
  • Provide installation, debugging, maintenance, repair, and upgrading of products at assigned sites.
  • Support Sales with pre-sales activities including but not limited to demonstration system setup and configuration, trade shows, and tender responses.
  • Provide technical support services to customers and Hologic distributors by providing both on-site and off-site service as needed.
  • Provide 24 / 7 coverage to distributors / customers within 24 hours of notification.
  • Ensure frequent & fluent communication with customers and distributors to enhance customer satisfaction.
  • Manage Service Key Performance Indicators (KPIs) including Net Promoter Scores (NPS) by reviewing trends, suggesting changes for improvements, and achieving results.
  • Review distributors’ / partners’ Service capabilities through tracking training completion / needs and monitoring escalation rates.
  • Become a technical expert on assigned products and train other less experienced direct and / or distributor engineers
  • Schedule and manage preventive maintenance and unscheduled visits to installed base sites.
  • Complete work reports timely and document repair / resolution of customer complaints.
  • Determine correct inventory levels of spare parts with supply lines, manage exchange of parts and ensure to return required parts to the factory timely
  • Handle service business developments and follow up with payments when required.
  • Document repair / resolution of customer calls in CRM system and escalate issues to management as needed.
  • Work with application team to resolve quality issues and advise of issues and developments.
  • Advise management of issues and developments
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

    • Requirements

    • Bachelor’s degree in Bio-Medical Engineering, Electronic Engineering, computer science or related technical discipline is required.
    • At least 10 years of experience in a field service position working with customers to resolve problems related to diagnostic related medical equipment preferred.
    • Strong computer literacy.
    • Able to travel and work independently.
    • Must be capable of multi-tasking, setting priorities and scheduling work activities.
    • Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
    • Position requires the ability to be “on call” after normal working hours.
    • Excellent communication and interpersonal skills, including excellent English skills (spoken & written)
    • Must be able to lift a minimum of 50 pounds.
    为此搜索创建职位提醒

    Field Service Engineer • Taiwan