行銷業務部 資深業務經理 Senior Sales Manager

Position Overview

Represents and promotes the hotel by maintaining constant contact with the customer base of his / her responsibility through Customer Relationship Management. Maintains and updates sales records manually and electronically regularly. Supervise subordinates to ensure all daily tasks are completed in a timely fashion.

The Role

1. Excellent selling skills and understanding of sales processes

2. Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.

4. Ability to prioritize and organize multiple work assignments and delegate responsibility effectively.

5. Ability to communicate the Capella ethos to the Sales Team, other employees at a property level, and guests.

6. Strong problem-solving and organizational skills.

7. Strong presentation and platform skills.

8. Excellent negotiation skills.

9. Strong customer and employee relations skills

10. Builds the department's top-line revenue by adhering to sales strategy guidelines set forth by the EAM of Sales & Marketing. Identifies revenue opportunities for the hotel based on the event profile.

11. Excels at proactive selling. Targets key accounts, markets, or segments with a heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

12. Requires advanced knowledge of the principles and practices within the sales / marketing / hospitality profession.

13. Ensures a high level of customer satisfaction and builds long-term mutually beneficial customer relationships to support future revenue growth.

14. Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure.

15. Must be able to work with and understand financial information and data and basic arithmetic functions.

16. Carries out other tasks as directed by the supervisor.

Talent Profile

1. Knowledge of hotel sales management concepts, processes, and strategies,

2. 2~3 years' experience in similar roles and luxury hotels / resort capacity

3. Financial Management.

4. Proficient with Microsoft Windows and other software.

5. Excellent spoken and written communication skills in both English and Mandarin are a must.

6. Ability to work independently and long hours.

7. Willing to travel.

8. Ability to prioritize, follow up, and be well organized with good attention to detail.

9. Can legally work in Taiwan.

1.優秀的銷售技巧和對銷售流程的理解。

2.強大的分析能力，用於開發和審查報告（包括收入管理），並確定其他增加業務量的機會。

3.能夠有效地優先處理和組織多個工作任務，並有效地分配責任。

4.能夠向銷售團隊、酒店員工和客人傳達Capella理念。

5.強大的問題解決和組織能力。

6.強大的演講和展示技巧。

7.出色的談判技巧。

8.強大的客戶和員工關係處理能力。

9.通過遵循行銷業務副總經理制定的銷售策略，提升部門的收入。根據活動情況確定酒店的收入機會。

10.擅長主動銷售。重點瞄準關鍵客戶、市場或細分市場，注重主動推銷和客戶飽和度。

11.主動識別、篩選和招攬新業務，以實現個人和酒店的收入目標。專注於潛在銷售收入較大的客戶。

12.需要具備銷售 / 市場營銷 / 酒店管理領域的高級知識和實踐經驗。

13.確保顧客高度滿意，並建立長期的互利顧客關係，以支持未來的收入增長。

14.能夠在高壓情況下表現出色，在壓力下保持冷靜和客觀。

15.能夠理解和處理財務信息和數據，並具備基本的算術能力。

16.完成其他交予的工作。

1.具備酒店銷售管理的概念、流程及策略的知識。

2.具備2~3年類似職位及豪華酒店 / 度假村的工作經驗。

3.財務管理能力。

4.精通Microsoft Windows及其他軟體。

5.必須具備優秀的中英文口語和書面溝通能力。

6.能夠獨立工作，且適應長時間工作。

7.願意出差。

8.具備優先處理、跟進及良好組織能力，且注重細節。

9.需有合法在台工作的身份。