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Customer Care Consultant (6-month contract)

Customer Care Consultant (6-month contract)

HypebeastTaiwan
22 天前
職務描述

HBX is a global e-commerce platform and retail destination for the world’s most well-known and up-and-coming brands in menswear, womenswear and lifestyle from around the world. Curating a truly global and exciting assortment at the leading edge of culture, HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle goods to its customers. With the HBX e-commerce platform shipping to over 80 markets worldwide, it has 2 retail stores in Hong Kong.

Responsibilities :

  • Provide exceptional service across multi-channels for all customer communications.
  • Handle cases with a high level of professionalism and customer centric mindset.
  • Actively manage customer service related documents for internal tracking and cross team awareness.
  • Maintain a high level of service awareness at all times.
  • Work cross-functionally with other e-commerce departments.
  • Support reporting manager with ad-hoc tasks and duties.

Requirement :

  • Degree, High Diploma or Associate Degree holder.
  • Experience in customer service or related fields is highly preferred. Experience in the e-commerce industry will be a plus.
  • Fluent in Chinese and English for both spoken and written communication.
  • Experience with CRM, Case Management, Live Chat tools is preferred.
  • Excellent interpersonal and communication skills, and the ability to build rapport with customers and relationship management.
  • Possess a proactive solutions mindset; organized and detail oriented with strong time management skills.
  • Ability to multi-task and troubleshoot.
  • Proficient in basic administrative office suite software e.g. MS Office, Google Drive.
  • Available to work during the weekend, busy periods and / or public holidays.
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    Customer • Taiwan