Tech Support Manager, Servers

Description

Preferred Qualifications

Key Responsibilities :

• Technical Support : Supervise the resolution of complex technical issues related to KLA server products, ensuring timely and effective solutions are provided to customers.
• Escalation Management : Handle complex customer issues, ensuring prompt resolution and effective communication with key partners, including but not limited to local services teams spread globally.
• Team Leadership : Manage and mentor a team of tech support engineers, providing guidance, training, and performance evaluations to ensure a high level of technical expertise and customer service.
• Collaboration : Work closely with product engineering, and division engineering teams to capture the lessons learned from the server escalations, and incorporate serviceability and supportability enhancements into the products.
• Continuous Improvement : Stay updated with the latest industry trends, technologies, and standard methodologies to continuously improve the support process and team's technical capabilities.

Preferred Qualifications :

Minimum Qualifications

Experience : Minimum of 1-3 years of experience working with orchestration platforms, configuration management, server networking. IT experience is a plus

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