餐飲部 宴會廳 / 客房服務領班 F&B Banquet / In Room Dining Captain

職位概覽

宴會廳 / 客房服務領班將協助宴會廳 / 客房服務主任在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。

職位敘述

1.協助宴會廳 / 客房服務經理協調並分配職務，以實現卓越的營運績效。

2.確實地傳達期待、認可績效並產生一致的業務成果。

3.監督宴會廳 / 客房服務開始與結束的工作流程。

4.協調所屬工作區域內的職務，確保服務順利進行。

5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。

6.保護顧客和同事的隱私與安全。

7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。

8.能夠執行部門內的所有職務，並在必要時協助輪班。

求才條件

1. 普通教育證書 / 文憑。

2. 有在豪華飯店 / 度假村擔任類似職位的經驗。

3. 具有酒類服務知識（即酒類服務）。

4. 良好的英語和國語書面和口語能力。

5.能在台灣合法工作。

Position Overview

The Banquet / In Room Dining Captain assists the Banquet / In Room Dining Supervisor in the coordination and delegation of tasks within the assigned working station / sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.

The Role

1. Assists Banquet / In Room Dining Manager in coordinating and delegating daily tasks to deliver an exceptional operating performance.

2. Communicates expectations, recognizes performance, and produces consistent desired business results.

3. Supervises the workflow of opening and closing shifts.

4. Coordinate tasks within the assigned sector to ensure the smooth running of service.

5. Handling complaints and resolving service 'Glitches', keeping a record of all feedback under the appropriate system. Ensures that the issues are resolved on time to guests' satisfaction.

6. Protect the privacy and security of guests and coworkers.

7. Complies strictly with all departmental operating standards, policies, and procedures set by the hotel.

8. Be able to perform all tasks within the department and assist in shift coverage when necessary.

Talent Profile

1. General Education Certification / Diploma.

2. Experiences in similar roles at luxury hotels / resorts.

3. Working alcohol service knowledge (i.e. wine service).

4. Good command of written and spoken English & Mandarin.

5. Can legally work in Taiwan.